ADRIANA ALBA
Hanover Park,IL
Summary
Dedicated and experienced barista with over 10 years in the customer service industry. Multi-tasking Team Leader well-known for executing a successful dynamic and positive workplace culture. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead Barista
Motor Werks
09.2019 - 06.2024
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Server
Village Tavern & Grill
05.2017 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Barista
Courtyard Marriott
01.2012 - 05.2017
- Provide and maintain a welcoming environment for guests by assisting in their needs
- Opened/closed store and maintained store cleanliness
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Sales Associate
Lane Bryant
10.2012 - 08.2013
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Achieving established goals
- Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
Cashier
Portillos
06.2011 - 05.2012
- Greeted customers entering store and responded promptly to customer needs. He
- Assisted with the flow of guests by taking food and drink orders as needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Hostess
Pilot Petes
01.2011 - 12.2011
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Answer incoming calls to the restaurant and provide appropriate service
- Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e
- Notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Education
1 year -
Harper College
Palatine, IL05.2011
High School Diploma -
Stillman Valley High School
Stillman Valley, IL05.2010
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Teamwork and Collaboration
- Attention to Detail
- Team motivation
- Flexible Schedule
- Multitasking
- Active Listening
- Team building
- Reliability
- Organizational Skills
- Quality Control
- Staff Training
- Cash Handling
- Documentation And Reporting
Volunteer Experience
Feed My starving Children, 01/2008, PRESENT, Schaumburg, IL
Certification
- Food handler essentials course Training - June 19,2024
Volunteer experience in Feed My Starving Children organization in Schaumburg, IL
Assisted in organizing and packing food to families across the world.
Languages
Spanish
Native or Bilingual
Timeline
Team Lead Barista
Motor Werks
09.2019 - 06.2024
Server
Village Tavern & Grill
05.2017 - 08.2019
Sales Associate
Lane Bryant
10.2012 - 08.2013
Barista
Courtyard Marriott
01.2012 - 05.2017
Cashier
Portillos
06.2011 - 05.2012
Hostess
Pilot Petes
01.2011 - 12.2011
1 year -
Harper College
High School Diploma -
Stillman Valley High School
- Food handler essentials course Training - June 19,2024
Similar Profiles
Daniel FlynnDaniel Flynn
Service Manager at Babbitt Motor WerksService Manager at Babbitt Motor Werks
Sabrina FabellaSabrina Fabella
Biller at Motor Werks of BarringtonBiller at Motor Werks of Barrington
Cameron CundyCameron Cundy
Mechanic at Best Motor WerksMechanic at Best Motor Werks