Adriana Alfaro
Santa Ana, Ciudad Real Poligono 36 Lote #29
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and office administration at JRP Tree Service. Proven ability to enhance client satisfaction and streamline operations through effective scheduling and accounts receivable management. Bilingual in English and Spanish, skilled in Microsoft Excel, and committed to fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Office Assistant
JRP Tree Service
Houston, TX
05.2024 - 01.2025
- Answered phones, emails, and managed customer inquiries professionally and promptly.
- Assisted with accounts receivable including processing payments and following up with customers.
- Supported the office team with scheduling appointments, coordinating between the Owner, Administrator, and field teams.
- Helped organize and order office supplies, ensuring adequate stock and efficiency.
- Maintained accurate records and assisted with data entry and documentation.
- Followed up with customers to ensure satisfaction and resolve issues.
Assistant Manager
Mary’s Mediterranean Cuisine
The Woodlands, TX
11.2021 - 06.2022
- Delivered exceptional customer service, ensuring a welcoming and enjoyable dining experience.
- Trained and supervised new staff to maintain restaurant standards.
- Managed daily cash transactions ranging from $5,000–$8,000 and balanced registers.
- Maintained cleanliness and enforced health and safety protocols.
- Prepared reports, processed payments, and assisted with accounting tasks.
Cashier
Tierra Caliente
Houston, TX
05.2021 - 07.2021
- Provided friendly and efficient service to all customers.
- Managed cash, credit, debit, and EBT transactions accurately.
- Helped bilingual customers by translating and clarifying orders.
- Maintained a clean and organized workspace while supporting kitchen operations.
Cashier
Zusies Pastry Shoppe
Houston, TX
04.2021 - 07.2021
- Answered phones, emails, and managed customer inquiries professionally and promptly.
- Assisted with accounts receivable including processing payments and following up with customers.
- Supported the office team with scheduling appointments, coordinating between the Owner, Administrator, and field teams.
- Helped organize and order office supplies, ensuring adequate stock and efficiency.
- Maintained accurate records and assisted with data entry and documentation.
- Followed up with customers to ensure satisfaction and resolve issues.
Education
High School Diploma -
Kipp Houston High School
Houston, TX6 2020
Skills
Skills
Customer Service & Client Interaction
Office Administration & Scheduling
Accounts Receivable
Data Entry & Documentation
File Organization & Mail Handling
Microsoft Word & Excel
Payment Processing & Cash Handling
Bilingual: English & Spanish
Inventory Management & Supply Ordering
Quickbook experience
Additional Information
Earned certification through Freight Masters Training after completing a 25-hour virtual transportation dispatching program, gaining hands-on skills in load management, rate analysis, broker and carrier communication, and industry-standard dispatch operations.
Timeline
Office Assistant
JRP Tree Service
05.2024 - 01.2025
Assistant Manager
Mary’s Mediterranean Cuisine
11.2021 - 06.2022
Cashier
Tierra Caliente
05.2021 - 07.2021
Cashier
Zusies Pastry Shoppe
04.2021 - 07.2021
High School Diploma -
Kipp Houston High School