Adriana Alfonso
Miami,FL
Summary
I am an organized young student with extensive hospitality experience and proven history of cultivating top-level service. I can achieve excellent communication skills and commitment to employee wellness. In addition, I oversee high-performing teams with collaborative support and emotional intelligence. I am considered an efficient learner, and quick paced. I work well under pressure and can multi-task with daily needs. Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Junior Broker
Klimate Group
Miami, FL
05.2024 - Current
- Compiled financial research data to assist in developing effective investment strategies.
- Developed relationships with clients to ensure satisfaction and build trust.
- Assisted senior brokers in evaluating client portfolios and making recommendations for improvement.
- Researched new products, services, technologies, and regulations impacting the industry.
- Maintained accurate records of all customer accounts using specialized software systems.
- Participated in seminars and conferences to stay current on changing laws, regulations, products, and services.
- Created custom presentations for prospective clients to demonstrate value proposition of potential investments.
- Analyzed productivity reports, discussing with senior management at sales meetings.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Bank Teller
Regions Bank
Miami, FL
01.2024 - 07.2024
- Performed special services for customers, ordering bank cards and checks.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Handle cash register money and prepared depository envelops.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Researched customer inquires regarding their accounts using internal banking systems.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Developed strong relationships with customers to ensure repeat business.
Server Manager
Casita Latina
Davie, FL
01.2021 - 11.2023
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Developed policies, procedures, and standards for server management and maintenance.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved problems or concerns to satisfaction of involved parties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assist with customer questions and concerns.
- Planned and completed group projects.
Education
Associates Degree of Nursing
Miami Dade College
Miami, FL12-2025
Associate of Arts - Nursing
Miami Dade College
Miami, FL05-2021
Certification - Practical Nursing
Miami Lakes Educational Center And Technical College
Hialeah, FL06-2018
Skills
- Staff Supervision
- Money Handling
- Strategic Planning
- Scheduling Staff
- Customer Service
- Financial Transactions
- Revenue Growth
- Time management proficiency
- Money Management
- Cold-calling
- Deal Closing
- Relationship Management
- Risk Mitigation
- Trustworthiness
- Sales technique development
- Sales strategy development
Languages
English
Professional
Spanish
Professional
Accomplishments
- Dean's Honor List
Certification
- CPR certified
Timeline
Junior Broker
Klimate Group
05.2024 - Current
Bank Teller
Regions Bank
01.2024 - 07.2024
Server Manager
Casita Latina
01.2021 - 11.2023
Associates Degree of Nursing
Miami Dade College
Associate of Arts - Nursing
Miami Dade College
Certification - Practical Nursing
Miami Lakes Educational Center And Technical College
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