Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adriana Algarin

Sun City Center

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Crew Leader

McDonald's Restaurant
07.2021 - Current
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
  • Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
  • Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
  • Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
  • Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
  • Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.
  • Studied building plans and inspected structures to assess material and equipment needs.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Weekend Receptionist

UAS
05.2022 - Current
  • Open and close offices daily, managing security.
  • Schedule and confirm customer appointments efficiently.
  • Perform data entry, filing, and mail distribution.
  • Provide excellent customer service to customers.
  • Assisted with event coordination, ensuring seamless execution of weekend functions and gatherings.
  • Increased efficiency in daily operations by maintaining clean and well-stocked reception areas, including replenishing supplies as needed.
  • Assisted in maintaining an updated database of client contact information for ease of access when needed.
  • Promoted company services by providing guests with informative materials about available offerings upon arrival.
  • Supported administrative staff by taking detailed messages, forwarding calls, and managing email correspondence.
  • Demonstrated consistent professionalism in both verbal and written communications with clients and colleagues alike.
  • Enhanced customer experience by efficiently handling front desk tasks and addressing inquiries in a timely manner.
  • Developed strong professional relationships with clients through excellent communication skills and rapport-building efforts.
  • Maintained an organized work environment through effective filing systems and document management.
  • Managed sensitive client information discreetly while adhering to strict confidentiality guidelines within the office setting.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected cash or credit card payments, processed transactions and updated relevant records.
  • Compiled information from files and research to satisfy information requests.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Clinical Medical Assistant - Medical Assistant

Hillsborough Community College
Tampa, FL
01.2025

High School Diploma -

A.P Leto High School
Tampa, FL
01-2024

Skills

  • Appointment scheduling
  • Guest relations
  • Multi-line telephone system management
  • Report preparation
  • Basic accounting
  • File upkeep
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Punctual and reliable
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Dependability
  • Customer satisfaction
  • Flexibility
  • Reliable and punctual
  • Telephone and email etiquette
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Customer and client relations
  • Verbal and written communication
  • Call answering and routing
  • Decision-making
  • Detail-oriented
  • Verbal communication
  • Microsoft office
  • Computer proficiency
  • Courteous and professional
  • Microsoft office proficiency
  • Data entry
  • Task prioritization
  • Greeting and seating clients
  • Self motivation
  • Billing and invoicing
  • Computer literacy
  • Documentation
  • Professionalism
  • Scheduling
  • Resourcefulness
  • Payment processing
  • Inventory control
  • Time management abilities
  • Mail handling
  • Office equipment operation
  • Telephone etiquette
  • Basic math
  • Records maintenance

Languages

Spanish
Elementary
English
Native or Bilingual

Timeline

Weekend Receptionist

UAS
05.2022 - Current

Crew Leader

McDonald's Restaurant
07.2021 - Current

Clinical Medical Assistant - Medical Assistant

Hillsborough Community College

High School Diploma -

A.P Leto High School

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