Adriana Allen
Kettering,OH
Summary
Dynamic and results-driven professional with extensive experience at Marions Piazza, excelling in customer service and team leadership. Proven track record in enhancing employee morale and operational efficiency. Skilled in training staff and managing performance metrics, fostering a positive work environment while ensuring high standards of service and satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Marions Piazza
06.2025 - Current
- Collaborated with team members to improve workflow efficiency and customer satisfaction.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored performance metrics to identify areas for operational improvement.
- Resolved customer inquiries and complaints promptly, enhancing overall guest experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Manager
Marions Piazza
11.2024 - 05.2025
- Trained staff on best practices for customer engagement and product knowledge.
- Resolved customer complaints promptly to enhance satisfaction and retention rates.
- Maintained cleanliness and organization of workspace to comply with health standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Crew Member
Marions Piazza
03.2024 - 11.2024
- Provided exceptional customer service in high-volume environment.
- Operated kitchen equipment following safety and sanitation protocols.
- Prepared food items efficiently, ensuring quality and presentation standards.
- Collaborated with team members to maintain smooth operations during peak hours.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Crew Member
Dunkin
11.2022 - 03.2024
- Trained new crew members on operational procedures and customer service best practices.
- Handled cash register transactions accurately, ensuring balanced cash drawers at end of shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Crew Member
Pet Supplies Plus
01.2022 - 11.2022
- Assisted in inventory management by restocking supplies and tracking usage levels.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned department.
- Boosted repeat customer rates by providing friendly and engaging service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Science - Business Management
Sinclair Community College
Dayton, OH05-2028
High School Diploma -
Kettering Fairmont High School
Kettering, OH05-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Employee scheduling
- Orientation and training
Timeline
Assistant Manager
Marions Piazza
06.2025 - Current
Manager
Marions Piazza
11.2024 - 05.2025
Crew Member
Marions Piazza
03.2024 - 11.2024
Crew Member
Dunkin
11.2022 - 03.2024
Crew Member
Pet Supplies Plus
01.2022 - 11.2022
Associate of Science - Business Management
Sinclair Community College
High School Diploma -
Kettering Fairmont High School