Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adriana Alvarez

Dallas,United States

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

BDC Manager

Toyota Of Denton
02.2023 - Current
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Collaborated with sales teams to develop targeted sales strategies that maximized potential.

Sales Associate

Van Hyundai
06.2021 - 01.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

Tricolor Auto Group
12.2019 - 06.2021
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

High School -

Plano West
Plano, TX
2016

Skills

  • Customer service
  • Sales
  • Retail sales
  • Serving experience
  • Microsoft Word
  • Fluent Bilingualism

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

BDC Manager

Toyota Of Denton
02.2023 - Current

Sales Associate

Van Hyundai
06.2021 - 01.2023

Sales Associate

Tricolor Auto Group
12.2019 - 06.2021

High School -

Plano West

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Adriana Alvarez