Adriana Amer
Elma
Summary
Dynamic and dedicated professional with extensive experience in customer service. Proven ability to excel in high-pressure environments, showcasing strong multitasking and active listening skills. Committed to maintaining cleanliness and fostering teamwork, consistently enhancing guest satisfaction through attentive service and personalized experiences.
Overview
7
7
years of professional experience
Work History
Waitress
Papas Pizza Oven and Legacy Sports Bar
04.2025 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Hairstylist
Cielo Salon
06.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Increased client satisfaction through customized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Cashier
Fudd’s House of Munch
07.2021 - 06.2022
Hostess
Olive Branch Family Restaurant
06.2018 - 08.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Cosmetology School -
Leon Studio One
Williamsville, NY06.2022
High School Diploma -
West Seneca West Senior High School
West Seneca, NY06.2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Active listening
- Time management
Timeline
Waitress
Papas Pizza Oven and Legacy Sports Bar
04.2025 - Current
Hairstylist
Cielo Salon
06.2022 - Current
Cashier
Fudd’s House of Munch
07.2021 - 06.2022
Hostess
Olive Branch Family Restaurant
06.2018 - 08.2021
Cosmetology School -
Leon Studio One
High School Diploma -
West Seneca West Senior High School
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