Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adriana Bacallao

Cape Coral,FL

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Office Manager

PrimeLife Health
01.2024 - Current
  • Manage non-clinical administrative tasks for a medical office with over 400 medicare, medicaid and commercial patients
  • Schedule appointments, help patient schedule transportation and send reminders to 30+ patients weekly, helping to reduce cancellations by 30%
  • Maintain inventory and order supplies to keep front office functioning smoothly
  • Verify insurance information to ensure accuracy
  • Maintain lab accounts and resolve all billing issues
  • Train office staff procedures to maintain compliance with company policies
  • Manage patient files and data, ensuring strict adherence and compliance to patient confidentiality policies
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Director of Operations

Cano Health
05.2022 - 01.2024
  • Supervised and mentored 2+ offices and a team of 15+ healthcare professionals
  • Including growing offices with over 300 Medicare patients
  • Managing all operations, administrative and patient management functions associated with medical centers
  • Development and oversite of financial success, strategic initiatives for growth, regulatory compliance, and providing the highest quality care for patients
  • Overseen the day-to-day operations of centers and ensures workflow at centers is being followed
  • Mentored and trained new and existing Health Center Managers to assure consistency of quality services and consistent workflow at the centers
  • Assisted in the development of new operating procedures and policies
  • Created and analyzed reports to present to the executive team
  • Analyzed overall performance of the clinics, evaluated areas of improvement, made corrections, and provided feedback because of those changes
  • Provided direction and guidance to center managers in day-to-day management of business operations needed to achieve performance targets
  • Identifies problems in operations processes and ensures that they are resolved in a time-efficient manner
  • Monitors, controls, and manages business operations to meet customer expectations and company goals
  • Maintains clear and accurate operations document/procedure for reference purposes
  • Organize and monitor schedules at the center to ensure deadlines are met.

Internal Auditor II

Humana Inc.
06.2014 - 05.2022
  • Successfully executed Audit Plan for Risk, Consulting, and SOX/Annual Controls engagements within identified timelines and budget with high quality work that is in compliance with IIA standards/IACG methodology and provides value to the business
  • Worked with and assists external auditors to expedite their work
  • Prepares reports for management and business areas on the results of audits, providing recommendations on improvements
  • Manage issues identified during audit plan execution and work with business areas within the organization to ensure proper remediation and timely closure of issues identified based on required dates
  • Obtained an understanding of Humana departments, segments, and organizational strategy and operating objectives
  • Audited specific areas with Humana such as Service Fund, CarePlus, Claims Processing, Owned Provider and Clinical teams
  • Obtained the appropriate number of CPE hours required by the IACG department
  • Provided a mentor relationship to an associate within the department and/or team
  • Provided training and education to IACG on relevant topics to the department and audit responsibilities.

Auditor

Mountjoy Chilton Medley
05.2010 - 06.2014
  • Successfully managed multiple financial statement audits with overlapping deadlines
  • Including reviews of quarterly financial information, analytical reviews of audit documents, preparation of financial statement reports, documentation supporting audit opinions
  • Inspected client’s books and records for reasonableness in accordance with GAAP; assertively worked with management to resolve errors or discrepancies when they arose
  • Mentored entry-level accountants on the firm’s technical and social matters
  • Created Financial Schedules and reports using Excel and Microsoft Word
  • Utilized Accounting Research Manager and CCH software to research technical issues to verify that accounting treatment is following GAAP or to recommend appropriate treatment to clients
  • Applied concepts of risk assessment, reviewed client accounting and operating procedures and systems of internal control
  • Provide recommendations for improved controls and enhanced business efficiency.

Education

Bachelor's of Science - Accounting

Bellarmine University
05.2010

Skills

  • Microsoft Skills
  • Elemental Security Platform (ESP) – Audit Trails
  • Excellent communication skills, both oral and written
  • EClinical Works (eCW) - Electronic Health Record system
  • Risk Management
  • Team Management
  • Healthcare Management
  • Quality Improvement
  • HEDIS Quality Measure Knowledge
  • Audit Background
  • Office Management & Policy Implementation
  • Office Administration and Organizational Skills
  • Excellent multi-tasking ability
  • Account Reconciliation and Expense Reporting
  • Staff Management & Hiring
  • Employee Training and Coaching

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Office Manager

PrimeLife Health
01.2024 - Current

Director of Operations

Cano Health
05.2022 - 01.2024

Internal Auditor II

Humana Inc.
06.2014 - 05.2022

Auditor

Mountjoy Chilton Medley
05.2010 - 06.2014

Bachelor's of Science - Accounting

Bellarmine University

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Adriana Bacallao