Adriana Barraza
Peoria,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Solutions Center Agent
Arizona Central Credit Union
Peoria, AZ
09.2023 - 12.2023
- Taking inbound calls for ACCU members
- Working closely with other departments to resolve members concerns and issues.
- Completing money transfers, loan payments and account details. Including Zelle, mobile banking etc.
- Postal service duty for the ACCU branch
- Side by side training with new hires
- Providing great member experience.
Customer Service Representative
Adecco/Epiq Global
07.2023 - 09.2023
- Third party for mass lawsuits, answering caller’s questions in regards to reimbursements and account questions.
- Check reissues.
- Keeping customers accounts up to date and maintaining detailed records.
- Frequent team meetings and training sessions to stay informed about protocol updates and changes.
Customer Service Representative
Medix Staffing
12.2015 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
LogistiCare
07.2013 - 12.2015
- Answered constant flow of customer calls.
- Listened to customer needs and booked medical transportation accordingly.
- Booked medical transportation for customers in different states.
Receptionist
Creciendo Unidos / Growing Together
01.2011 - 01.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Translated class literature from Spanish to English.
Education
Medical Assisting
Everest College
10400 N 25th Ave #190, Phoenix, AZ 85021 07.2009
High School Diploma -
Bostrom High School
3535 N 27th Ave, Phoenix, AZ 8501705.2007
Skills
- Bilingual
- Call Triaging
- Receiving Support
- Staff Training
Timeline
Solutions Center Agent
Arizona Central Credit Union
09.2023 - 12.2023
Customer Service Representative
Adecco/Epiq Global
07.2023 - 09.2023
Customer Service Representative
Medix Staffing
12.2015 - 06.2016
Customer Service Representative
LogistiCare
07.2013 - 12.2015
Receptionist
Creciendo Unidos / Growing Together
01.2011 - 01.2012
Medical Assisting
Everest College
High School Diploma -
Bostrom High School
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