Adriana Barraza

As the Team Lead for Technical Management and Program Support, my responsibilities encompass determining, processing, and following a diverse range of intricate pay actions for active duty, reserve, retirees, and annuitants. These actions necessitate the execution of a multitude of dissimilar and unrelated procedures. The tasks involved comprise completing various complex pay actions, including but not limited to rectifying separation and retirement final pay, adjusting multiple pay components due to changes in other areas of an account, reconciling accounts that are out of balance, processing one-time payments, addressing disability and severance pay matters, and more. Furthermore, I am tasked with identifying the root causes of discrepancies and resolving complex pay and allowance predicaments, which might entail extensive research into months or years of pay history and applying previous pay laws, regulations, and entitlements. Additionally, I adjudicate questions related to entitlements and effect modifications to pay records. Inputting changes and identifying and resolving errors in automated systems, encompassing the detection of system deficiencies and coding issues, falls within my purview.

Data Collection: Conduct research and audits and make necessary adjustments to pay and entitlements, addressing complex issues such as rectifying accounts due to pay changes or entitlement adjustments resulting from overturned disciplinary actions, reconciling allotments, and other related matters. Ensure accurate and balanced updating of pay files. Review files and computerized listings for information, including personnel actions and pay records, to identify errors and their causes. Gather information concerning error causes and recommend valid methods for enhancing efficiency. Initiate, compute, and rectify any irregularities; provide specific guidance for corrective actions if an action needs to be returned to the input source—update records in the appropriate automated systems. Manage, resolve, and process a wide range of complicated debt collection cases, requiring extensive research, review, and application of laws, regulations, GAO decisions, and audits covering various pay histories. Assist lower-level employees in resolving complex situations. Collaborate directly with the casualty affairs office to ensure the proper updating of members' SGLI and their beneficiaries.

Customer Service conducts in-person or telephone interviews with active-duty military, reserves, retirees, civilians, and advocates. They are responsible for planning and developing comprehensive itineraries, taking into account the arrival time and location, and coordinating the efforts of each staff office to provide a visitor orientation within a customized schedule that meets the needs of the visitor and the Command. Additionally, they process and respond to requests for sensitive administrative and financial information from internal and external agencies. They also handle inquiries from higher headquarters, the Inspector General, and congressional offices regarding matters related to pay and entitlements.