Adriana Basinger
Limon,CO
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
Work History
Housekeeper
Mama Bear's Cleaning Services
06.2007 - Current
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated electronic backpack vacuums and floor sweepers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Polished fixtures to achieve professional shine and appearance.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Owner
Mama Bear Roadside LLC
01.2024 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Houseman
Holiday Inn Express Hotel Suites
09.2024 - Current
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Rotated mattresses regularly to prevent sagging and promote guest comfort.
- Reported found guest articles and merchandise damage to managers on duty.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Polished fixtures to achieve professional shine and appearance.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Roadside Assistance Technician
Hopper Roadside
01.2022 - Current
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Coordinated with parts department to determine availability of necessary components.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Retained accurate records of purchases, titles and sales.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
Dispatcher Manager
Hopper Freight LLC
02.2020 - 01.2022
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Evaluated current operational processes to help develop, implement and improve practices.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Reported to management operational activities and maintained current records.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Office Assistant
Graham's Body And Paint
12.2019 - 07.2024
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted client's and visitors
- Receiving and distributing deliveries
- Set up new client files
- Maintained a clean work environment
Private Nanny
Marriah Upton
09.2019 - 01.2024
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Taught children everyday skills and language.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Transported children to and from activities using personal or family vehicle.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Encouraged children to be understanding and patient with others.
- Monitored children's play activities to verify safety.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Identified warning signs of emotional and developmental problems in children.
- Provided developmentally appropriate activities for children.
- Prepped meals
Sales Associate
James Avery Artisan Jewelry
11.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Greeted customers and helped with product questions, selections, and purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
Managing Bartender
Cowan's On The Creek
04.2011 - 01.2015
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Engaged in suggestive selling and other sales techniques.
- Monitored dining room inventory and replenished as necessary.
- Offered product samples, answered questions and helped customers find items.
- Greeted customers and provided menus upon arrival to dining room.
- Addressed customer complaints and inquiries to verify satisfaction.
- Set up advertising signs and displays on shelves, counters and tables.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
Sales Associate
Timewise Food Store
09.2012 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Scheduling Coordinator /Home Health Aide
Senior Buddies Home Health Care
01.2019 - 06.2023
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Trained new staff members on best practices for home health care.
- Developed and implemented care plans for clients.
- Dementia Care
- Hospice Care
- Memory Care
Private Home Health Care Provider
Self-employeed
06.2008 - 01.2023
- Followed nutritional plans to prepare optimal meals.
- Completed household management tasks for clients within private home settings.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Improved patients' comfort with massage and application of topical treatments.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Trained new staff members on best practices for home health care.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
- Hospice Care
- Memory Care
- VA Hospital settings
Education
High School Diploma -
Boerne High School
Boerne, TX07-2007
Skills
- Business planning
- Training and development
- Scheduling Management
- Customer Service
- Hospitality
- Home-Health Care
- Roadside assistance Technician
- Retail sales professional
- Appointment scheduling
Timeline
Houseman
Holiday Inn Express Hotel Suites
09.2024 - Current
Owner
Mama Bear Roadside LLC
01.2024 - Current
Sales Associate
James Avery Artisan Jewelry
11.2022 - 06.2023
Roadside Assistance Technician
Hopper Roadside
01.2022 - Current
Dispatcher Manager
Hopper Freight LLC
02.2020 - 01.2022
Office Assistant
Graham's Body And Paint
12.2019 - 07.2024
Private Nanny
Marriah Upton
09.2019 - 01.2024
Scheduling Coordinator /Home Health Aide
Senior Buddies Home Health Care
01.2019 - 06.2023
Sales Associate
Timewise Food Store
09.2012 - 12.2016
Managing Bartender
Cowan's On The Creek
04.2011 - 01.2015
Private Home Health Care Provider
Self-employeed
06.2008 - 01.2023
Housekeeper
Mama Bear's Cleaning Services
06.2007 - Current
High School Diploma -
Boerne High School
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