Adriana Bell
General Manager
Chicago,IL
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
15
15
years of professional experience
Work History
General Manager of Flagship
ITSUGAR
12.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Training Manager
ITSUGAR
05.2024 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Fostered culture of continuous learning and development, which contributed to higher employee retention rates.
- Streamlined onboarding process, significantly reducing time to competency for new hires.
- Conducted thorough needs assessments to pinpoint specific training requirements, leading to more targeted and effective training solutions.
- Leveraged technology to create interactive and engaging e-learning content, making training accessible to employees across multiple locations.
Dual Store Manager
ITSUGAR
10.2023 - Current
- Managed payroll processes accurately while adhering to budgetary constraints set forth by upper management.
- Enhanced employee morale with regular feedback sessions and team-building activities, leading to a decrease in turnover rates.
- Mentored junior managers, fostering their professional growth through guidance on best practices in retail management techniques.
- Managed inventory control systems, ensuring optimal stock levels and minimizing product loss or waste.
- Streamlined store operations for increased efficiency, resulting in higher profits and lower overhead costs.
- Increased overall customer satisfaction by implementing effective sales strategies and exceptional customer service.
Assistant Store Manager-Flagship
Swarovski
10.2010 - 11.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Education
High School Diploma -
Corliss High School
Chicago, IL06-2006
Skills
- New hire on-boarding
- New employee training
- Program optimization
- Coaching and mentoring
- Written and oral communication
- Strategic thinker
- Exceptional communicator
- Training methods
- Leadership training
- Virtual training
- Team direction
- Training material updates
- Staff development plans
- Training solutions development
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementPaid sick leavePaid time offHealthcare benefitsWork-life balanceCompany CultureFlexible work hoursPersonal development programs401k matchQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Training Manager
ITSUGAR
05.2024 - Current
Dual Store Manager
ITSUGAR
10.2023 - Current
General Manager of Flagship
ITSUGAR
12.2019 - Current
Assistant Store Manager-Flagship
Swarovski
10.2010 - 11.2019
High School Diploma -
Corliss High School