Adriana Belmares
El Paso,TX
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Sally's Beauty Supply
Lake Jackson, TX
03.2019 - 11.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Obtained signatures for financial documents and internal and external invoices.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Increased purchase amounts by cross-selling with similar products.
- Adhered to company initiatives and achieved established goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Worked with fellow sales team members to achieve group targets.
Point of Sale Associate
Buckle
Lake Jackson, TX
01.2019 - 03.2019
- Provided excellent customer service to customers in person and over the phone.
- Demonstrated knowledge of store products and services to customers.
- Assisted customers with locating items, answered questions, and provided information on product features.
- Performed opening and closing procedures including counting money, balancing cash registers, reconciling daily sales receipts.
- Resolved customer complaints in a professional manner.
- Verified that all promotional signs were accurate and displayed correctly.
- Followed all safety regulations in accordance with company policies.
- Cross-trained in various departments throughout the store to assist with tasks when needed.
- Supported team members during peak times or when short staffed.
- Monitored inventory levels and communicated needs to management staff.
Sales Associate
Buccee's
Freeport, TX
02.2018 - 02.2019
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
Education
High School Diploma -
Brazosport High School
Freeport, TX06.2015
Skills
- Product Sales
- Contract Preparation
- Promotional Support
- Business Development
- Retail Loss Prevention
- Order Processing
- Payment Processing
- Upselling
- Exceptional Customer Service
- Reliable and Punctual
- Meeting Deadlines
- Time Management
- Problem-Solving Skills
- Customer Service
- Money Handling
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Food Handlers Certification
Affiliations
Camping and going on long hikes is an activity I enjoy, along with movie nights with my family.
Timeline
Sales Associate
Sally's Beauty Supply
03.2019 - 11.2020
Point of Sale Associate
Buckle
01.2019 - 03.2019
Sales Associate
Buccee's
02.2018 - 02.2019
High School Diploma -
Brazosport High School