Adriana Beltran
Phoenix,Az
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, knowledgbase, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
23
23
years of professional experience
Work History
Support Specialist
Public Storage
05.2016 - Current
- Developed and delivered training programs enhancing employee skills and operational efficiency.
- Collaborated with management to identify training needs and improve onboarding processes.
- Conducted assessments to evaluate training effectiveness and implement necessary adjustments.
- Facilitated workshops promoting safety standards and compliance across all levels of staff.
- Mentored new team members, fostering a culture of continuous learning and development.
- Streamlined training materials, ensuring alignment with company policies and procedures.
- Knowledgebase Admin for Customer-facing and Agent-facing site
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Developed training handbooks, computer tutorials and reference materials.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Trained and mentored (1-15) new personnel hired to fulfill various roles.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
- Boosted overall workplace efficiency by introducing cross-training initiatives that increased employees'' versatility in performing various tasks.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Increased employee retention through engaging and relevant training sessions tailored to individual needs.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Prepared videos for online and remote instruction.
- Documented participation and evaluated learning for each participant.
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
- Led workshops on various topics such as leadership development, communication skills, and time management, improving employee competencies across the organization.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Wrote training manuals for tenure employees for sales and service positions according to strict company guidelines and company protocols.
- Identified workers with specific skill sets to recommend for promotions or raises.
- Established and maintained quality control standards.
Office Assistant
Southwest Dental Group
06.2009 - 05.2012
- Coordinated office communications to enhance workflow and improve team collaboration.
- Managed scheduling and appointment bookings, ensuring efficient time allocation for staff.
- Implemented filing systems that streamlined document retrieval and improved data accuracy.
- Assisted with inventory management, tracking supplies to maintain optimal stock levels.
- Maintained office equipment by coordinating repairs and servicing to minimize downtime.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Store Manager
GameStop
11.2002 - 11.2007
- Led team to achieve sales targets through effective coaching and performance management.
- Implemented inventory management processes to reduce stock discrepancies and enhance accuracy.
- Developed training programs for new hires, improving onboarding efficiency and retention rates.
- Analyzed sales data to identify trends, informing strategic decisions for product placements and promotions.
- Fostered a customer-centric culture, enhancing service quality and driving repeat business.
- Conducted regular audits of store compliance with company policies and safety regulations.
- Collaborated with corporate teams on promotional strategies, maximizing local market engagement and results.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
University High
Los Angeles, CASkills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Training and coaching
- Microsoft windows, word, excel, powerpoint and outlook
- Recordkeeping skills
- Quality Assurance
- Bilingual
- Strong self-management skills
Languages
Spanish
Native or Bilingual
Timeline
Support Specialist
Public Storage
05.2016 - Current
Office Assistant
Southwest Dental Group
06.2009 - 05.2012
Store Manager
GameStop
11.2002 - 11.2007
High School Diploma -
University High