Open To Work
Adriana Benitez
Las Vegas,NV
Summary
Professional banker with substantial experience in financial services and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and branch controls. Reliable, results-driven, and equipped with solid background in banking operations and customer service.
Overview
13
13
years of professional experience
Work History
Associate Banker
JPMorgan Chase
04.2021 - Current
- Processed credit card applications, account openings and everyday bank transactions enhancing customer satisfaction and retention.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to streamline operational workflows, improving efficiency in daily banking tasks.
- Trained new associates on systems and processes, fostering a collaborative work environment.
- Resolved client issues swiftly through effective communication and problem-solving techniques, maintaining high service standards.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
Loan Processing Assistant
Dollar Loan Center
02.2017 - 04.2021
- Developed strong relationships with clients, earning repeat business through personalized attention to their financial needs.
- Processed loan applications from start to finish ensuring compliance with regulations and lender guidelines.
- Reviewed financial documentation for accuracy, identifying discrepancies to facilitate timely approvals.
- Mentored junior processors, providing training on best practices and system navigation.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Hostess Manager
Zeffirino Italiano Ristorante
08.2015 - 02.2017
- Supervised front-of-house operations, ensuring exceptional guest experiences and efficient seating arrangements.
- Trained and mentored new staff on customer service standards and restaurant policies.
- Developed and implemented reservation management strategies to optimize table turnover rates.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Managed scheduling and staffing logistics to maintain optimal coverage during peak hours.
Key Holder
SUBWAY®Restaurants
03.2013 - 10.2015
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Managed inventory levels, placing orders to maintain adequate stock for peak hours.
- Conducted cash handling and reconciled daily sales reports for accuracy.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NVSkills
- Understanding of financial compliance
- Branch operations
- Teller experience
- Independent self-starter
- Educating clients
- Due diligence
- Opening and closing procedures
Languages
English
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Associate Banker
JPMorgan Chase
04.2021 - Current
Loan Processing Assistant
Dollar Loan Center
02.2017 - 04.2021
Hostess Manager
Zeffirino Italiano Ristorante
08.2015 - 02.2017
Key Holder
SUBWAY®Restaurants
03.2013 - 10.2015
High School Diploma -
Cimarron Memorial High School