Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ADRIANA BERNAL

Duncanville,TX

Summary

Dedicated and articulate Correspondence Clerk with a typing speed of 45 WPM and exceptional verbal and written communication skills. Demonstrates reliability and a friendly demeanor as a former sales associate, with a proven aptitude for quickly mastering new concepts and skills. Passionate about providing excellent customer service and creating positive shopping experiences. After a meaningful period of caregiving and advancing my education, I am eager to reenter the workforce and contribute my skills and enthusiasm to a dynamic team. I am confident that my background and commitment make me a valuable asset, and I am seeking an opportunity to showcase my abilities and grow professionally.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Opthamology assistant

Pansick Opthamology
04.2022 - Current
  • Assisted in creating a friendly environment for arriving patients.
  • Developed accurate documentation for charts.
  • Administered hands-on clinical care ensuring optimal support for patients.
  • Conducted applanation tonometry, visual field evaluations, and diagnostic imaging for patient work-ups.
  • Ensured accurate administration of patient eye treatments.
  • Recorded medical histories for ophthalmologist evaluations.
  • Proficient in managing operations with the EMA system.
  • Coordinated scheduling of patients for office visits and surgical procedures.
  • Executed thorough review processes for insurance confirmations.
  • Performed clerical tasks efficiently.

Sales Associate

Sally's Beauty Supply
06.2013 - 11.2014
  • Provided a warm and professional greeting to arriving customers.
  • Continually researched advanced styling methods for superior customer support.
  • Arranged merchandise strategically to drive customer focus on targeted items.
  • Verified cash totals and facilitated timely funds drop-offs.
  • Handled payment processing efficiently using POS register.
  • Educated incoming sales staff on service excellence and operational techniques.
  • Provided essential information regarding store services, operating schedules, and active promotions via phone.
  • Facilitated completion and submission of required program documentation.

Office Administrator

Radio Shack
02.2008 - 03.2012
  • Enhanced workforce capabilities through targeted training programs and dynamic engagement strategies.
  • Applied open-ended questioning strategies to identify needs and resolve challenges efficiently.
  • Utilized Microsoft applications for seamless communication and document handling.
  • Coordinated comprehensive travel arrangements encompassing accommodations, transportation rentals and flight scheduling.
  • Coordinated and delivered successful corporate gatherings for up to 50 attendees.
  • Oversaw digital and physical document storage for efficient retrieval.
  • Oversaw daily office activities to maintain compliance with corporate policies.

Sales Associate

Radio Shack
02.2005 - 02.2008
  • Coordinated new merchandise arrangements with eye-catching signage.
  • Provided product recommendations aligned with customer needs.
  • Explained advantages clearly while overcoming hesitations successfully for capturing deals.
  • Oversaw inventory tasks to keep shelves replenished.
  • Monitored adherence to current exchange processes, payment standards and safety measures.
  • Achieved zero discrepancies in managing cash deposits of up to $2500.
  • Provided information on promotions, store hours, and policies over the phone.
  • Provided daily support to 7-10 customers through responding to questions and locating items.

Education

Bachelor's - Healthcare Administration

West Texas A&M
Canyon, TX

Bachelor’s - Public Health

University of North Texas Dallas
Dallas, TX
07.2023

Medical Assistant -

U.S. Career Institute
Fort Collins, CO
03.2019

Skills

  • Task Management Skills
  • Strong Verbal Communication
  • Customer Support Expertise
  • Collaborative Team Member
  • Analytical Problem Solving
  • Administrative Coordination
  • Customer Relationship Management
  • POS System Proficiency
  • Healthcare Vocabulary
  • Expertise in Microsoft Applications
  • Technical Proficiency

Certification

BSL

Languages

Spanish
Native or Bilingual

Timeline

Opthamology assistant

Pansick Opthamology
04.2022 - Current

Sales Associate

Sally's Beauty Supply
06.2013 - 11.2014

Office Administrator

Radio Shack
02.2008 - 03.2012

Sales Associate

Radio Shack
02.2005 - 02.2008

Bachelor's - Healthcare Administration

West Texas A&M

Bachelor’s - Public Health

University of North Texas Dallas

Medical Assistant -

U.S. Career Institute

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ADRIANA BERNAL