Adriana Betancourt
Williston,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to improve stakeholder satisfaction and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Operations Management Consultant II
Florida Department Of Environmental Protection
07.2017 - Current
- Consulted executive leadership on effective strategies for optimizing program operations and the use of funds.
- Consistently evaluated engagement and performance and created strategies for improvement
- Created and maintained positive relationships as the liaison between executive leadership, field staff, and grantor at 35+ locations
- Constantly evaluating program culture to create and implement new strategies for employee engagement
- Successfully recruited, onboarded, trained, and separated 70+ new AmeriCorps members each calendar year
- Responsible for creating, tracking, and allocating a 2 million dollar budget
- Advised, coached, and trained supervisors on effective leadership principles and compliance
- Supported employee relations, cultivating retention with a welcoming and inclusive work culture.
Undergraduate Research Assistant (Volunteer)
University Of Florida
05.2016 - 05.2017
- Co-author of publication in Avian Conservation and Ecology Academic Journal
- Completed undergraduate thesis evaluating predation mortality on endangered Bachman's sparrow.
- Recorded data and maintained source documentation following good documentation practices.
- Collaborated with others in a team-based environment to identify key findings from audio and video data analysis.
- Maintained up-to-date records of research activities and results for future reference.
- Participated in lab meetings and project presentations.
Operations Manager
Lender Processing Services
10.2008 - 11.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Science - Wildlife Ecology And Conservation
University of Florida
Gainesville, FL05.2017
Skills
- Strategic Planning
- Team Leadership
- Cross-functional Collaboration
- Change Management
- Confidentiality and Discretion
- Succession Planning
Section name
- 2013 LPS 5-Star Award (above and beyond customer service recognition)
- 2017 University of Florida Magna Cum Laude (3.75 GPA on all courses and completion of honors thesis)
- 2021 OneDEP Award (acknowledging employees who consistently demonstrate excellence)
Timeline
Operations Management Consultant II
Florida Department Of Environmental Protection
07.2017 - Current
Undergraduate Research Assistant (Volunteer)
University Of Florida
05.2016 - 05.2017
Operations Manager
Lender Processing Services
10.2008 - 11.2013
Bachelor of Science - Wildlife Ecology And Conservation
University of Florida