Adriana Betancourt
Williston,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to improve stakeholder satisfaction and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Operations Management Consultant II
Florida Department Of Environmental Protection
Gainesville, FL
07.2017 - Current
- Consulted executive leadership on effective strategies for optimizing program operations and the use of funds.
- Consistently evaluated engagement and performance and created strategies for improvement
- Created and maintained positive relationships as the liaison between executive leadership, field staff, and grantor at 35+ locations
- Constantly evaluating program culture to create and implement new strategies for employee engagement
- Successfully recruited, onboarded, trained, and separated 70+ new AmeriCorps members each calendar year
- Responsible for creating, tracking, and allocating a 2 million dollar budget
- Advised, coached, and trained supervisors on effective leadership principles and compliance
- Supported employee relations, cultivating retention with a welcoming and inclusive work culture.
Undergraduate Research Assistant (Volunteer)
University Of Florida
Gainesville, FL
05.2016 - 05.2017
- Co-author of publication in Avian Conservation and Ecology Academic Journal
- Completed undergraduate thesis evaluating predation mortality on endangered Bachman's sparrow.
- Recorded data and maintained source documentation following good documentation practices.
- Collaborated with others in a team-based environment to identify key findings from audio and video data analysis.
- Maintained up-to-date records of research activities and results for future reference.
- Participated in lab meetings and project presentations.
Operations Manager
Lender Processing Services
Jacksonville, FL
10.2008 - 11.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Science - Wildlife Ecology And Conservation
University of Florida
Gainesville, FL05.2017
Skills
- Strategic Planning
- Team Leadership
- Cross-functional Collaboration
- Change Management
- Confidentiality and Discretion
- Succession Planning
Section name
- 2013 LPS 5-Star Award (above and beyond customer service recognition)
- 2017 University of Florida Magna Cum Laude (3.75 GPA on all courses and completion of honors thesis)
- 2021 OneDEP Award (acknowledging employees who consistently demonstrate excellence)
Timeline
Operations Management Consultant II
Florida Department Of Environmental Protection
07.2017 - Current
Undergraduate Research Assistant (Volunteer)
University Of Florida
05.2016 - 05.2017
Operations Manager
Lender Processing Services
10.2008 - 11.2013
Bachelor of Science - Wildlife Ecology And Conservation
University of Florida