Adriana Binetti
Bohemia,USA
Summary
Experienced professional with strong management background in recruitment, training, and staff supervision. Demonstrated ability to uphold high customer service standards, take initiative, and provide effective leadership. Exceptional communication skills and sharp analytical abilities. Proficient in adapting to new technologies independently or as part of a team, maintaining a positive attitude under pressure. Committed to excellence, boosting team morale, and delivering consistent results.
Overview
27
27
years of professional experience
Work History
Assistant Manager
At Home Decor Superstore
01.2025 - Current
- Develops and executes integrated marketing strategies to enhance brand visibility and drive customer engagement.
- Assists the store director in implementing plans for operational improvements while managing shifting priorities and effectively multitasking
- Mentors and supports team members, fostering skill development and promoting a collaborative and creative work environment as well as teamwork
- Handles cash transactions, including counting, verification, and bank deposits.
- Collaborates with management to enhance customer satisfaction in going above and beyond expectations.
- Revitalized employee communications to better convey important information, boost morale and streamline efficiency.
- Continually maintains and improves the company's reputation and positive image in all aspects.
- Oversees inventory management, ensuring accurate stock levels and timely replenishment of supplies.
- Collaborates with upper management to align departmental goals with overall business objectives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints and inquiries promptly.
- Offers hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences, thus generating repeat business through exceptional customer service.
- Boosts employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintains compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opens and closes location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintains professional demeanor by staying calm when addressing unhappy or angry customers.
- Appreciates my co-workers, the customers and my job.
Front End Supervisor/ Keyholder/Assistant Freight Manager
Big Lots
07.2023 - 03.2025
- Served as a key holder, opening and closing the store and acting as manager on duty as needed
- Managed deliveries, merchandising, inventory, markdowns, promotions, and signage.
- Facilitated communication between departments to enhance workflow and project completion rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences and relations..
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted performance evaluations and provided constructive feedback to employees.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store area
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolutions and active listening.
- Assisted in scheduling staff shifts, balancing operational needs with employee availability.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products..
- Improved operational efficiency by streamlining freight processes and reducing turnaround times.
- Handled high-stress situations effectively by prioritizing tasks while maintaining a strong focus on customer service excellence.
- Maintained a safe working environment by enforcing safety protocols among team members and managing hazardous materials appropriately.
Assistant Deli Manager
Giunta's Meat Farms
05.2019 - 08.2022
- Maintained shelf allocations to ensure the availability of products at all times
- Managed inventory, in-stock position, pricing integrity, merchandising, and other operational processes
- Ensured the department was well maintained and met or exceeded company standards for appearance
- Sliced and prepared a variety of specialty cheeses for best texture and presentation
- Evaluated department conditions and operations to determine strengths and areas for improvement
- Ensured team members greeted and assisted guests in a courteous and professional manner
- Remained devoted to customer care, and a long-term commitment to customer relationships
- Recruited, trained, and managed team members per company policies
- Supervised daily operations of deli department, ensuring compliance with food safety standards.
- Analyzed sales data to identify trends, adjusting offerings to meet customer preferences effectively.
- Collaborated with suppliers to maintain quality products and negotiate favorable purchasing terms.
- Implemented merchandising strategies to increase visibility of promotional items and boost sales.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
Deli Clerk
Giunta's Meat Farms
05.2018 - 05.2019
- Prepared specialty salads, side dishes, and other food products
- Greeted customers, suggesting menu items, slicing meats and cheeses, and completing sales
- Coordinated specialty food sections, including cheeses, olive case, salad case, and grab-and-go case
- Filled and maintained store displays and cases to ensure prompt service for walk-up customers
- Acted as shift lead of night crew and supervised the closing of the deli
Freelance Advertising /Web Content Writer
NYC
01.2005 - 01.2015
Assistant Front End Manager/Front End Manager
Pathmark
01.2002 - 01.2007
Cashier
Pathmark
01.1999 - 01.2002
Education
High School Diploma -
Buffalo High School
Medford, NY06.2002
10-Month Curriculum - Integrative Nutrition
Institute of Integrative Nutrition
Medford, NY01.2004
Skills
- Assistant manager and supervisory experience
- Customer service
- Employee evaluation and orientation
- Food management
- Order picking
- Inbound, restocking, and materials handling
- Organizational skills
- RF scanner
- Warehouse experience
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Operations management
- Orientation and training
- Project management
- Product and service sales
Timeline
Assistant Manager
At Home Decor Superstore
01.2025 - Current
Front End Supervisor/ Keyholder/Assistant Freight Manager
Big Lots
07.2023 - 03.2025
Assistant Deli Manager
Giunta's Meat Farms
05.2019 - 08.2022
Deli Clerk
Giunta's Meat Farms
05.2018 - 05.2019
Freelance Advertising /Web Content Writer
NYC
01.2005 - 01.2015
Assistant Front End Manager/Front End Manager
Pathmark
01.2002 - 01.2007
Cashier
Pathmark
01.1999 - 01.2002
10-Month Curriculum - Integrative Nutrition
Institute of Integrative Nutrition
High School Diploma -
Buffalo High School
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