Adriana Bishop
Harbor Springs,MI
Summary
To obtain employment as Bookkeeper/Administrative Assistant at Harbor Point Association.
Overview
9
9
years of professional experience
Work History
Utility Billing Clerk
City Of Petoskey
Petoskey, Michigan
11.2024 - Current
- Process utility bills using billing software to ensure accuracy and efficiency.
- Respond to customer inquiries regarding billing statements and account issues.
- Maintain accurate records of payments and adjustments in the billing system.
- Processed payments.
- Prepare monthly reports on billing activities for management review.
- Investigated customer complaints about service or billing issues and responded accordingly.
- Created notices for overdue payments and worked closely with customers on payment arrangements.
- Worked closely with meter readers to ensure accurate reads for customers accounts.
Finance Receptionist Clerk
City Of Petoskey
Petoskey, MI
05.2023 - 11.2024
- Answered incoming calls, transferred calls to appropriate personnel, and took messages.
- Greeted customers, answered general questions and directed to appropriate locations.
- Performed data entry tasks accurately and efficiently.
- Reviewed and entered invoices
- Worked as Deputy Clerk for local elections.
- Partial bank reconciliation
- Provided administrative support to various departments, assisting with document preparation and data entry.
Patient Relations
Harbor Pointe Dental
Petoskey, MI
09.2022 - Current
911 Dispatcher
Grand Traverse County
Traverse City, MI
10.2021 - 09.2022
Phlebotomist
Munson Medical Center
Traverse City, MI
03.2018 - 03.2022
Medical Assistant
Bay Street Orthopedics
Petoskey, MI
02.2020 - 11.2020
Patient Care Technician
McLaren Northern Michigan
Petoskey, MI
03.2017 - 03.2018
Education
Some College (No Degree) - Accounting
Kirkland Community College
Grayling01-2026
High School Diploma -
East Jordan Public Schools
East Jordan, MI2016
Skills
- Verbal and Written Communication
- Microsoft Office
- Providing Information and Resources
- Organized, Detail- Oriented, and Efficient
- Database Search and Data Entry Skills
- Documenting and Recording Information
- Helpful and Service-Oriented
- Teamwork
- Financial Recordkeeping
- Administrative and Office Support
- Collections duties
- Telephone skills/phone etiquette
- Customer and client relations
- Professional demeanor
- Billing software
- Payment processing
- Customer inquiry response
- Customer relationship management
- Cash handling experience
- Billing statement management
Timeline
Utility Billing Clerk
City Of Petoskey
11.2024 - Current
Finance Receptionist Clerk
City Of Petoskey
05.2023 - 11.2024
Patient Relations
Harbor Pointe Dental
09.2022 - Current
911 Dispatcher
Grand Traverse County
10.2021 - 09.2022
Medical Assistant
Bay Street Orthopedics
02.2020 - 11.2020
Phlebotomist
Munson Medical Center
03.2018 - 03.2022
Patient Care Technician
McLaren Northern Michigan
03.2017 - 03.2018
Some College (No Degree) - Accounting
Kirkland Community College
High School Diploma -
East Jordan Public Schools
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