Adriana Blanco
Baldwin,NY
Summary
Detail-oriented Courier with pleasant disposition offering positive customer service experiences. Manages complex routes with excellent organizational skills. Experienced supervising and dispatching courier teams.
Deadline-oriented Courier offering well-developed delivery, pickup and customer service skills. Safely operates vehicles in variety of traffic, road and weather conditions. Masterfully reads maps or sets GPS to determine and track routes.
Entry-level Courier with working knowledge of local routes. Calm and focused under pressure. Offers well-developed skillset and proactive demeanor.
Accomplished delivery professional with great people and problem-solving abilities. Maintains impeccable appearance and vehicle for fast, professional deliveries. Manages time expertly and goes above and beyond to exceed expectations.
Focused Courier successful at handling continuous work. Meets tight schedule demands by planning routes well and anticipating potential roadblocks. Flexes easily with changing assignments, customers and weather.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Motivated Courier with significant experience transporting medical records and specimens. Detailed and focused on delivering items within designated timeframes.
Overview
13
13
years of professional experience
Work History
Courier Contractor
All Systems Messenger
Bellmore, NY
06.2016 - Current
- Loaded and unloaded cargo from vehicles manually or with equipment such as dollies, pallet jacks, and forklifts.
- Received delivery instructions from dispatchers or supervisors via telephone or two-way radio.
- Verified the contents of inventory loads against shipping papers.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Followed appropriate safety procedures for transporting hazardous materials.
- Determined most efficient routes to deliver goods utilizing maps, global positioning systems, or other navigational aids.
- Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
- Prepared bills of lading and collected payments when necessary.
- Provided excellent customer service by answering questions regarding deliveries or pickups.
- Made sure that all paperwork was completed accurately in order to maintain accurate records of deliveries and pickups.
- Ensured proper loading techniques were used to secure freight safely during transport.
- Reported delays due to weather conditions or heavy traffic delays encountered during scheduled runs.
- Followed company policies regarding fuel usage and vehicle maintenance.
- Responded promptly to requests from customers who needed changes made in their scheduled deliveries.
- Checked and secured package loads before deliveries.
- Documented pickups and deliveries and submitted reports after shift.
- Sorted shipments and scheduled routes to meet company standards and time requirements.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Quickly responded to customer inquiries to improve business relationships.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Documented items transported, recipient information and problems.
- Identified new routes during weather delays to facilitate on-time deliveries to customers.
- Tracked delivery records with manifests using smartphones for customer signatures.
Courier Contractor
Quick Stats
Jamaica, NY
04.2015 - 06.2016
- Loaded and unloaded cargo from vehicles manually or with equipment such as dollies, pallet jacks, and forklifts.
- Received delivery instructions from dispatchers or supervisors via telephone or two-way radio.
- Verified the contents of inventory loads against shipping papers.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Followed appropriate safety procedures for transporting hazardous materials.
- Determined most efficient routes to deliver goods utilizing maps, global positioning systems, or other navigational aids.
- Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
- Prepared bills of lading and collected payments when necessary.
- Provided excellent customer service by answering questions regarding deliveries or pickups.
- Made sure that all paperwork was completed accurately in order to maintain accurate records of deliveries and pickups.
- Ensured proper loading techniques were used to secure freight safely during transport.
- Reviewed orders prior to delivery and loaded trucks accordingly to ensure safe transportation of products .
- Drove truck over established route following time schedules for pickup and delivery of goods while observing traffic laws and regulations.
- Reported delays due to weather conditions or heavy traffic delays encountered during scheduled runs.
- Followed company policies regarding fuel usage and vehicle maintenance.
- Responded promptly to requests from customers who needed changes made in their scheduled deliveries.
- Kept up-to-date knowledge about roads within designated areas and any new services offered by the company.
- Checked and secured package loads before deliveries.
- Documented pickups and deliveries and submitted reports after shift.
- Sorted shipments and scheduled routes to meet company standards and time requirements.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Quickly responded to customer inquiries to improve business relationships.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Sorted parcels according to delivery route.
- Maintained adherence to stringent delivery deadlines.
- Scanned inbound and outbound packages to sort for destination.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Obtained official signatures and required payments for different types of deliveries.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Documented items transported, recipient information and problems.
- Communicated customer complaints, requests and feedback to company management.
- Identified new routes during weather delays to facilitate on-time deliveries to customers.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
- Tracked delivery records with manifests using smartphones for customer signatures.
Assistant Manager
Themis chimney Inc
The Bronx, NY
01.2011 - 05.2013
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Education
GED -
La Guardia College
Long Island City, NY01.2008
Skills
- Working Independently
- GPS Systems
- Issue Escalation
- Business Processes and Procedures
- Logistics and Transportation
- GPS Navigation
- Package Delivery and Pick-Up
- Attention to Detail
- Schedule Adherence
- Delivering Time-Sensitive Specimens
- Delivery and Pickup
- Coordinating Efficient Routes
- Loading and Unloading Materials
- Message Delivery
- Dispatch Collaboration
- Performance Improvement
- Document Management
- Supply Management
- Route Planning
- Valid Driver's License
- Time Sensitive Deliveries
- Problem-Solving
- Record Keeping
- Delivery Management
- Verbal and Written Communication
- Pickup of Patient Documentation
- Time Management
Timeline
Courier Contractor
All Systems Messenger
06.2016 - Current
Courier Contractor
Quick Stats
04.2015 - 06.2016
Assistant Manager
Themis chimney Inc
01.2011 - 05.2013
GED -
La Guardia College
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