Yoga and Meditating
Adriana Bowles
Blanchester,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Assistant Manager
Joseph Beth Booksellers
Montgomery, OH
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality, and customer service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks and fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement, and effectively shared sales plans with the team.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted employee performance evaluations, providing constructive feedback for growth and development, while rewarding strong performance.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours, without exceeding labor budgets.
- Collaborated with the management team to set sales targets and strategies, achieving consistent sales growth.
Full Time Sales Lead
Rue 21
Monroe, Ohio
02.2020 - 09.2021
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Orchestrated seamless product transitions, minimizing customer disruptions.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Leveraged social media platforms to increase brand awareness and generate leads.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Part Time Sales Lead
Sperry Outlet
Monroe, Ohio
12.2019 - 07.2020
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
Education
High School Diploma -
Wilmington High School
Wilmington, OH 05.2017 - 05.2017
Skills
Operations Management
Employee and Event Scheduling
Recruiting, Interviewing, and Hiring
Staff Training and Development
Customer Relationship Management
Business Development
Sales Strategies and Cost Control
Performance Reviewing and Correction Procedures
Money Handling
Multitasking Abilities and Time Management
Problem-Solving
MS Office and Computer Skills
Customer Service
Certification
BLS, AED, and CPR
Interests
Nature and Gardening
Animals
Baking
Learning New Things
Timeline
Assistant Manager
Joseph Beth Booksellers
09.2021 - Current
Full Time Sales Lead
Rue 21
02.2020 - 09.2021
Part Time Sales Lead
Sperry Outlet
12.2019 - 07.2020
High School Diploma -
Wilmington High School
05.2017 - 05.2017
BLS, AED, and CPR
First Aid
Bloodborne Pathogen Safety
Food Safety
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