Summary
Overview
Work History
Education
Skills
Timeline
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Adriana Bretado

Edgewood,NM

Summary

Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties. Versatile professional with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants and resolved business concerns.

Overview

19
19
years of professional experience

Work History

Property Manager

Pacific Management
Seattle, WA
01.2022 - Current
  • In charge of overseeing a 208-unit property along with 8 commercial spaces plus 7 staff crew members and vendors
  • A 55+ and disabled community and tax credit property, mainly responsible for updating certifications for all units so property is in compliance for yearly
  • Duties as a compliance and regulator are to ensure property adheres to company policies, the Washington State Residential Landlord & Tenant Act, and other governmental laws
  • In 2023, audited files and resident accounts to find out delinquency exceeded three quarters of a million dollars in debt and collected over 250K on missing and lost payments, leading to maximize financial returns
  • In charge of planning projects as well as to rebuild resident relations since the property had been neglected for many years
  • Recognized as a motivational leader, chosen as Manager of the year in company awards for the region
  • Operational Manager, skilled in maintaining physical property and proficient in hiring, supervising, and motivating on-site staff, with a keen eye for talent development
  • In charge of special projects, capable of handling pressure, adapt to a fast-paced work environment and assist the Regional Manager with projects and administrative tasks such as budgeting, event coordination, training, renovations, etc
  • My core responsibilities are to supervise leasing, assistant manager, maintenance teams, housekeepers, as well as on-site contract workers
  • Overseeing rental applications, lease agreements, and building regulations safety and compliance
  • Implementing physical repairs and improvements, managing inventory, and scheduling on-call personnel for emergencies
  • Maintaining accounting records and participating in budget creation and variance reporting
  • Handling resident inquiries and enforcing community rules and regulations

Property Manager

Western Wealth Communities
Las Vegas, NV
01.2021 - 01.2022
  • Ensuring all aspects of my property are performing at optimum levels to generate the highest Net Operating Income
  • Responsible for the management of all operations, financial performance, team development, customer satisfaction, and resident retention
  • Head of five staff members plus any needed vendors
  • Implemented an over 30% increase on all rents and renewals upon takeover of the property
  • In charge of all unit and property renovations and communication with all members involved
  • Analyzing budget and evaluating financial statements
  • Set rent rates, ensure rent and fees are collected and posted timely, prepare and review monthly financial status reports
  • Approve invoices from vendors, contractors, and service providers for payment by reconciling work performed
  • Coding charges to appropriate codes, and managing communication between the vendor/contractor, accounting
  • Promote resident satisfaction and retention by responding to complaints, questions, and requests by taking appropriate action
  • Conduct regular property inspections and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
  • Supervises property staff by interviewing, hiring, orienting, and training employees, and overseeing their performance
  • Assist in managing the owner relationship by meeting with the owners, conduct property tours, provide updates about the property’s performance, and respond to owner requests as needed

Investment Manager

Integrity AMC
El Paso, TX
01.2015 - 01.2020
  • In charge of overall office and property activities, leading a team of five people
  • Collected and entered payments daily, in charge of collections
  • Performed budget focused duties and in charge of decision making on all property purchases to take care of all assets by minimizing expenses as much as possible
  • Made modifications accordingly to ensure all residents paid timely, took necessary steps such as lockouts or evictions if needed and was representative on owner’s behalf in court
  • Made sure all work orders were completed timely and accurately by supervising staff
  • Leased apartments checked background on new residents and made sure they fulfilled all qualifications
  • Assured apartments were move in ready and scheduled all necessary appointments like flooring replacement, carpet clean etc
  • Performed inspections and made sure all who lived in property were living in good and safe conditions
  • Increased occupancy from 88% to 100%
  • Achieved leasing professional of the year in 2012 and won an award within 500 employees
  • Was nominated for property manager of the year for 4 years in a row and achieved property of the year in 2019 due to all implementations and curb appearance
  • Was nominee by the El Paso Apartment Association for manager of the year and property of the year within the last five years
  • Was in charge of refinancing property on February 2020 and accomplished a refinancing total of over 3.5 million dollars, leaving the property owner an asset of $16 million
  • In charge of buying any needed material, customer service and deciding for any property needs as well as to scheduling all make readies and move ins accordingly
  • Was also responsible of all resident events in particular three major ones throughout the year which held over 200 guests
  • In charge of resident retention as well as to ensure all social media was up to date on a daily basis

Office Coordinator/Sales Manager

Labor Force Staffing
El Paso, TX
01.2012 - 01.2015
  • In charge of all office needs
  • Supervised and monitored over 150 employees
  • Send employees out to various job sides and made sure all were at the right place and on time
  • Problem approach specialist, by asking appropriate questions to employees before and during interviews
  • Monitoring and assessing people to be send at the best screened position
  • Fill out all unemployment claims, and wrote recommendation letters plus all employees needed documents
  • Had timecards ready for payroll department and acquired decision making skills when passing checks away with the authority of a supervisor
  • Implemented new and faster methods for customer needs and satisfaction
  • In charge of giving out applications and revise them for screening and interviewing new employees
  • Spoke to over 60 new applicants per week and made decisions over the hiring process
  • Took corrective actions when needed, evaluated options and implemented solutions for the best benefit of the client and employees
  • Specifically coordinated the office for all needs and utilized great leadership skills by providing purpose direction and motivation
  • Extremely familiar with the overall General Labor and Construction work as well as all office needs
  • Can identify and screen perfect employees for various duties

Executive Assistant

CTI Express, LLC
El Paso, TX
01.2010 - 01.2012
  • Assisted owners and co-workers on all job inquiries
  • Prioritized work through importance and managed time wise in order to accomplish all tasks, accurately and on time
  • Implemented new processes and systems to improve customer service satisfaction
  • Successfully kept track of all customer deliveries and managed to bring brokers back daily through friendly and positive techniques
  • Filed all confidential information and successfully gained manager´s trust to handle private information
  • In charge of hiring drivers and monitored their hours through telephone and log sheets for accuracy assurance, total of 15 employees
  • Internet monitoring for new shipments within the United States
  • In charge of companies' earnings considering the relative costs
  • Supervised all loads made at least six percent profit
  • Made collection calls on a daily basis for company profit to be met on a weekly basis, with the proficiency to put all debts and pass collections on track

Assistant Custom

Rio Bravo International
El Paso, TX
01.2006 - 01.2010
  • Data entry, customer service and shipping and receiving
  • In charge to keep clients informed by revising packing sheets with explicit care
  • Customer Cessna Aviation, based out of Wichita, KA
  • Mediator for job operations to accelerate the working process
  • Implemented procedures to ensure accuracy of information nationally and Internationally
  • Reported to clients through network system and daily telephone and conference calls
  • Complied with customers to have information ready and on time by auditing others and coordinating with all parties involved to keep track of all material at all times
  • Audit coworkers daily with ISO900 regulations and reviewed information's effectiveness to meet client's expectations
  • Head of crew members, assistant clerk and two warehouse receiving department workers as well as customs department
  • Worked along with a team of buyers, management and clients to ensure all needed material was shipped and handled on a timely manner to be processed and returned
  • Travel to Chihuahua, Mexico and Kansas base plant as needed to perform audits and assist client meetings

Education

BA - Science in Human Services/Management

University of Phoenix Santa Teresa Campus
Santa Teresa, NM
01.2019

Skills

  • Customer service
  • Oral and Written communication
  • Research and Investigation
  • Problem solving
  • Critical thinking
  • Documentation
  • Logistics Management
  • Project management and decision-making
  • Multitasking and Prioritization
  • Organization
  • Auditing
  • Coordinating
  • Client evaluation
  • Customer satisfaction
  • Leasing and sales
  • Customer service-focused
  • Building operations
  • Rent collection
  • Lease administration and Vacancy Inspection
  • Tenant relations
  • Fair housing mandates
  • Multi-family property management
  • Skilled multi-tasker
  • Tenant and eviction laws
  • Property marketing and promotion
  • Property accountability
  • Fair housing compliance
  • Accounting operations
  • Property tours and inspections
  • Financial budgeting and reporting

Timeline

Property Manager

Pacific Management
01.2022 - Current

Property Manager

Western Wealth Communities
01.2021 - 01.2022

Investment Manager

Integrity AMC
01.2015 - 01.2020

Office Coordinator/Sales Manager

Labor Force Staffing
01.2012 - 01.2015

Executive Assistant

CTI Express, LLC
01.2010 - 01.2012

Assistant Custom

Rio Bravo International
01.2006 - 01.2010

BA - Science in Human Services/Management

University of Phoenix Santa Teresa Campus

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Adriana Bretado