Adriana Brito
Springfield, Il
Summary
Dynamic professional with a proven track record at Hospital Marcelino Vélez Santana, excelling in customer service and conflict resolution. Leveraged active listening and Microsoft Excel skills to enhance customer satisfaction and loyalty. Achieved significant repeat business by resolving complaints with empathy and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hospital Marcelino Vélez Santana
04.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Sales Representative
Detalles Li
05.2021 - 02.2022
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
Customer Service Representative
BONA
01.2020 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Doctor Of Medicine -
Universidad Autónoma De Santo Domingo
Dominican Republic Bachelor -
Liceo Nocturno Buenos Aires
Dominican Republic 06.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Conflict resolution
- Customer satisfaction measurement
Certification
- CompTIA A+ - Computing Technology Industry Association.
- Digital Marketing Certificate Program – American Marketing Association & LinkedIn Learning.
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- Retail Management Certificate - Western Association of Food Chains (WAFC).
- Certified Professional Sales Person (CPSP) - National Association of Sales Professionals.
- Certified Inside Sales Professional (CISP) - American Association of Inside Sales Professionals (AA-ISP).
- Technical Sales Certification (TSC) - Global Electronics Distribution Show (EDS).
- Adobe Certified Expert (ACE) - Adobe.
- Technology Applications Certificate - American Society of Administrative Professionals (ASAP).
- Certified Records Manager (CRM) - Institute of Certified Records Managers.
- Microsoft Office Specialist (MOS) - Microsoft.
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Customer Sales Representative
Detalles Li
05.2021 - 02.2022
Customer Service Representative
Hospital Marcelino Vélez Santana
04.2021 - 12.2022
Customer Service Representative
BONA
01.2020 - 06.2020
Doctor Of Medicine -
Universidad Autónoma De Santo Domingo
Bachelor -
Liceo Nocturno Buenos Aires
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