Adriana Brown

• Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
• Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
• Processed patient intake information and updated medical records prior to treatment.
• Scheduled evaluations and procedures for patients.
• Completed insurance verifications and claim forms for patient intake and processing.
• Received and routed care team messages and documents to appropriate staff.
• Compiled and maintained medical charts and reports digital databases.
• Explained policies, procedures and services to patients.
• Organized timely and accurate referrals to help patients obtain health care services and access available resources.
• Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
• Documented patient counters in hospital system and initiated follow-up actions.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Scheduled appointments for patients and coordinated follow-up visits as needed.

• Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
• Greeted each patient pleasantly and offered desk sheet for easy sign-in.
• Informed patients of financial responsibilities prior to rendering services.
• Conducted patient intake interviews to collect medical information and insurance details.
• Compiled physical and digital documents, charts and reports.
• Arranged hospital admissions for patients as required.
• Interviewed patients to complete case histories and intake forms.
• Completed relevant insurance and other claim forms.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Coordinated with patients and healthcare professionals to meet patient needs. Administrate phone to PT and OT. adding new patients to UDS from face sheet. Check voicemail for any call off. Update daily patient reports with any admission and discharges from the census update conference board with any changes. Managed patient transportation and appointment scheduling.

Answers and screens all telephone calls. Document messages as required regarding illness, prescription refills, lab, radiology, imaging reports, test results, referrals, etc. Makes and edits appointments via computer. Organizes provider's correspondence. Registers patients in a timely and appropriate manner. Verifies data or enters changes to the demographic and insurance screens. Post co-pays and payments. Balances manual and CRT batches at the end of each session. Familiarity with IDX, Allscripts, and/or Meditech software systems preferred

Operated multi-line phone system, schedule patient appointments, processed patient registration and referrals, utilized organizational abilities to accurately maintain patient files including charts, lab test, and medical records, while ensuring confidentiality, utilized superb communication skills with pharmacists in placing orders for prescriptions, executed medical billing to ensure proper parties were charged and payment received