ADRIANA BROWN
Winchester,CA
Summary
Dynamic business professional with extensive expertise in service delivery and a proven track record of effective multitasking. Adept at defining and implementing strategic initiatives that drive business transformation and enhance profitability. Recognized for fostering strong professional relationships and collaborating seamlessly with business experts to identify project team requirements. Composed under pressure, consistently delivering results in diverse and challenging environments.
Overview
17
17
years of professional experience
Work History
Business Process Analyst
OptumRx
05.2022 - 01.2026
- Research, analyze, summarize, and categorize all types of encounters based on response files within the company.
- 16+ years’ experience working with Microsoft Word (creating and editing documents), and Excel (filters, create and editing spreadsheets).
- Identified skill development needs associated with career progression opportunities and ensured employees received appropriate coaching/training to validate needs are met.
- Work closely with internal departments to monitor and communicate that all information provided to our members are accurately submitted and processed.
- Responds timely to given issues, works with other groups/central departments to resolve issues and updates those involved regularly through to resolution.
Customer Service Representative Lead
OptumRx
07.2021 - 05.2022
- Supervised, monitored, and tracked the team’s productivity, schedules and quality results.
- Served as a leader by directing the team and ensuring the team successfully applies proper procedures.
- Assisted in creating/updating procedures. Assured processes remain updated with process changes.
Pharmacy Technician/Lead
Prescription Solutions/OptumRx
05.2009 - 05.2022
- Supervised, monitored, and tracked the team’s productivity, schedules and quality results.
- Served as a leader by directing the team and ensuring the team successfully applies proper procedures.
- Received promotion to lead technician in 2016 and supervised up to 28 agents, provided daily work assignments and kept track of team’s work schedules/call outs/pto calendar.
- Partnered with supervisor/manager to support the team.
- Ability to teach and coach new team members on systems and procedures.
- Co-lead huddles and effectively presented information.
- Assisted in creating/updating procedures. Assured processes remain updated with process changes.
Education
Bachelor of Science -
The University of Phoenix
01.2020
Associate of Arts - undefined
Mount San Jacinto
01.2012
Pharmacy Technician License - undefined
Boston Reed College
01.2009
Skills
- Analytical problem solving
- Analytical judgment
- Experienced with Microsoft Office applications
- Effective time management
- Collaborative teamwork
- Extensive health care experience
- Claims management and resolution
- Data assessment and analysis
- Workflow Analysis
- Technical liaison
- Technical team interactions
Timeline
Business Process Analyst
OptumRx
05.2022 - 01.2026
Customer Service Representative Lead
OptumRx
07.2021 - 05.2022
Pharmacy Technician/Lead
Prescription Solutions/OptumRx
05.2009 - 05.2022
Associate of Arts - undefined
Mount San Jacinto
Pharmacy Technician License - undefined
Boston Reed College
Bachelor of Science -
The University of Phoenix