Adriana Burton

Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.

Analyzed customer prescriptions and determined appropriate lens parameters for fabrication.

Assisted optometrists in fitting contact lenses on patients' eyes.

Assisted patients in finding correct medications, eyeglasses and contact lenses.

Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.

Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.

Completed administrative tasks related to record keeping and documentation.

Provided guidance to customers on selecting eyewear according to their prescription requirements.

Trained new employees on proper use of equipment and techniques.

Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Greeted students and university guests warmly and made them feel welcome.

Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Performed data entry into computer systems to maintain accurate records of customer information.

Resolved any customer complaints or issues in a timely fashion following established protocols.