Adriana Cahuantzi
Huntington Beach,CA
Summary
I've been an experienced team member for about 3 years all which included giving exceptional customer service. My strengths being highly receptive and versatile in any given task. Looking to strengthen my current job skills as well as learn new ones for my future endeavors.
Overview
2
2
years of professional experience
Work History
Team Member
Plant Power Fast Food
11.2023 - Current
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed cooperative relationships with coworkers and managers.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Fast and versatile learner
- Has experience in BOH (cooking, frying)
CSR
Pizza Hut
12.2021 - 07.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Skills
- Customer Service
- Cash Handling
- Flexible Schedule
- Following Instructions
- Order Preparation
- Positive Attitude
- Heavy Lifting
- Teamwork and Collaboration
- Continuous Development
- Task prioritization
- Interpersonal skills
- Workplace Safety
- Complaint Resolution
Affiliations
- Artist
- Baking
- Cooking
References
Pizza Hut Managers
MIckel - +1(714)-757-2647
Howard - +1 (714)-643-4147
Plant Power Manager (current)
Michelle +1(949)-244-5369
Timeline
Team Member
Plant Power Fast Food
11.2023 - Current
CSR
Pizza Hut
12.2021 - 07.2023
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