Adriana Camacho
Tracy ,CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Foundation Repair of California
02.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Completed data entry tasks with accuracy and efficiency.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Conducted regular site visits to verify that work was being performed according to approved plans.
- Processed payments and applied to customer balances.
- Maintained detailed records, ensuring accurate documentation of all inspection results.
- Streamlined communication between departments, facilitating timely updates on inspection progress.
Restaurant Waiter
Denny's Restaurant
03.2010 - 02.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
High School Diploma -
San Lorenzo High School
San Lorenzo, CA05-2006
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Recordkeeping strengths
- POS systems expert
Timeline
Customer Service Representative
Foundation Repair of California
02.2020 - Current
Restaurant Waiter
Denny's Restaurant
03.2010 - 02.2020
High School Diploma -
San Lorenzo High School
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