Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Adriana Canterbury

South Bloomfield,OH

Summary

Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

4
4
years of professional experience

Work History

Beauty Sales Advisor

Sephora
02.2024 - Current
  • Collaborated with store management to design and implement creative visual merchandising displays that showcased new products and promotions effectively.
  • Generated customer loyalty by offering personalized product recommendations based on client preferences, resulting in repeat business and increased sales.
  • Conducted inventory management tasks to ensure optimal stock levels were maintained at all times.
  • Participated in ongoing training programs to stay current on industry trends, new products, and emerging techniques.
  • Trained new employees on company policies, procedures, and best practices for superior performance within the role of Beauty Sales Advisor.

Grooming Technician

Pinnacle Pets Play and Stay
05.2022 - 02.2023
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring stress-free experience for both animals and their owners.
  • Educated pet owners on proper at-home care practices to maintain their pets'' coat between grooming visits.
  • Maintained clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Coordinated with veterinary professionals to address any health concerns or injuries that arose during a dog''s time in our care.
  • Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.

Manager

Pinnacle Pets Play and Stay
03.2021 - 05.2022
  • Built strong relationships with customers to provide them and their pets the best experience possible
  • Identified and maximized sales opportunities and increased customer retention rates
  • Successfully handled all clerical and administrative duties including answering phones, recording and relaying messages, and providing callers and walk-ins information about the company and handling all tours
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing and new employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Launched new products and services with thorough market research, leading to increased revenue growth.

Daycare/Boarding Attendant

Pinnacle Pets Play and Stay
07.2020 - Current
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
  • Provided consistent updates on each dog''s progress at the facility, fostering trust and confidence in our services among clients.
  • Ensured safe environments for dogs by performing routine inspections of facility areas and equipment.
  • Monitored dog behavior closely during playtime sessions, intervening when necessary to maintain orderliness and safety.

Education

GROOMING TECHNICIAN CERTIFICATION -

Paragon Pet School
Online
02.2022

HIGH SCHOOL DIPLOMA -

Grove City High School
Grove City, OH
05.2020

INTERACTIVE MEDIA DESIGN -

South-Western Career Academy
Grove City, OH
05.2020

Skills

  • Computer Skills
  • Communication
  • Multitasking
  • Attention to Detail
  • Fast Learner
  • Graphic Design
  • Digital Photography
  • Customer Relationship Building

Hobbies and Interests

  • Freelance Photographer
  • Music
  • Editing
  • Drawing
  • Woodcraft
  • Hiking

Timeline

Beauty Sales Advisor

Sephora
02.2024 - Current

Grooming Technician

Pinnacle Pets Play and Stay
05.2022 - 02.2023

Manager

Pinnacle Pets Play and Stay
03.2021 - 05.2022

Daycare/Boarding Attendant

Pinnacle Pets Play and Stay
07.2020 - Current

GROOMING TECHNICIAN CERTIFICATION -

Paragon Pet School

HIGH SCHOOL DIPLOMA -

Grove City High School

INTERACTIVE MEDIA DESIGN -

South-Western Career Academy

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Adriana Canterbury