Adriana Cardenas
Hamden,CT
Summary
Experienced customer service cashier with a welcoming demeanor and a knack for handling various customer interactions. Skilled in greeting customers, accurately counting money, collecting payments, and addressing customer complaints. Committed to providing outstanding service by offering friendly and helpful support to ensure each customer's satisfaction. Proficient in cash handling and adept at problem-solving. Demonstrated success operating cash registers and performing necessary calculations in diverse retail environments. Known for exceptional interpersonal skills and effective dispute mediation.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
PetSmart Charities
06.2024 - Current
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
Beauty Advisor
Ulta Beauty
08.2023 - 09.2023
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
Customer Service Associate
Walgreens
01.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Bachelors Degree of Science in Legal Studies - concentration in public affairs
University of New Haven At West Haven
West Haven, CT05.2027
Skills
- Detail oriented
- Excellent written and oral communication skills
- Develops positive workplace relationships
- High adaptability to work place
- Highly Reliable
- Product Merchandising
- Merchandise Restocking
- Customer Service
Timeline
Customer Service Cashier
PetSmart Charities
06.2024 - Current
Beauty Advisor
Ulta Beauty
08.2023 - 09.2023
Customer Service Associate
Walgreens
01.2022 - 08.2023
Bachelors Degree of Science in Legal Studies - concentration in public affairs
University of New Haven At West Haven
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