ADRIANA CARDONA

Provides exceptional customer service and effortless experiences in accordance with MSC standards to ensure customer satisfaction, account retention and revenue generation by engaging customers through MSC’s telephony and digital platforms. Troubleshoots and resolves complex customer issues and concerns (including but not limited to billing, credits, returns, payments, sourcing, pricing, availability, product recommendations & account related questions) using the most efficient and cost-effective resources and process-es, utilizing common and alternative sources of information. Assists customers through multiple modalities (including but not limited to chat, email, voice and future channels such as SMS and social) to ensure full support of customer service functions and standards.

Being accountable for accurate and timely handling of all aspects of customers account maintenance and transactions. Retrieving payment history from the system and clearly communicating status to the customer. Analyzing account characteristics and working with customers to resolve their issues persuade them to bring their account current, and/or recommending appropriate solution while providing best in class customer service. Document all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures.

Reliable and professional diverse partnership. Being on the forefront of our operation directly impacting our customer. I am able to do a wide range of warehouse functions to include arrivals or unloading, receiving, stowing, picking, packing, shipping, solving problems, cycle counting bins, or returning orders. Loaded perishable and non-perishable items into trucks according to planned delivery schedules. Identified defective, lost or missing merchandise and promptly reported issues to supervisor. Inspected and moved products to designated areas in warehouse.

Engaged with families in support of their children's education and training to become more self- sufficient and stable. Assisted families with social curriculum and emotional needs of children through secure resources and emergency services. Managed and tracked data utilizing a variety of programs to include Microsoft Word and Excel. Entered client data in centralized database and maintained up-to-date case records for all clients. Met with clients to determine necessary services and make treatment recommendations.

Coordinated the shipping and receiving of products that are loaded, unloaded, inspected and tracked throughout the facility to provide an effective and efficient staging process.

Customer service and client relations cashier with over 10 years' experience. Worked in highly productive environment and flexible scheduling to accommodate others. Evaluated customer account information to assess current issues and determine potential solutions.Documented conversations with customers to track requests, problems and solutions.

Assembled and tested gaming machines on 750 products contributing to over 2.5 billion in sales each year.