Adriana Carlton
Wesley Chapel,FL
Summary
Driven professional eager to leverage strong problem-solving abilities, excellent communication skills, and a proactive learning attitude to align with and advance organizational missions. Committed to contributing to team success and achieving positive outcomes through dedication and enthusiasm. Adept at tackling new challenges and fostering team collaboration, with expert knowledge in transaction processing that ensures accurate record-keeping and adaptability to evolving requirements. Passionate about continuous growth and skill expansion to effectively support organizational objectives.
Overview
8
8
years of professional experience
Work History
Accounts Payable Specialist
TMD Windows & Doors LLC
05.2025 - Current
- Processed monthly a high-volume of over 250+ invoices accurately and efficiently, ensuring timely payments to vendors.
- Managed vendor relationships, resolving discrepancies and enhancing communication for smoother transactions.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors to verify information and follow up on discrepancies issues.
- Conducted regular audits twice a month of account statements, maintaining compliance with company policies and accounting standards.
Settlement Analyst, SR/Lead
EXP Realty, LLC
02.2022 - 05.2025
- Processed real- estate transactions tasks daily to meet expected metrics.
- Serviced agent needs with white glove service.
- Project management on mid-month and month end close out keeping metrics inside deadline date.
- Ongoing up training and mentorship for my team of 6 with changes on SOP.
- Collaborated with cross-functional teams to streamline workflows and enhance overall operational performance.
- Willingness to take action on new projects or be support to them.
- Analyzed settlement data to ensure accuracy and compliance with regulatory standards.
- Coordinated resolution of discrepancies through effective communication with internal teams and external partners.
Customer Service Specialist II
WA State Department of Licensing
07.2019 - 04.2021
- Serving the public with Licensing, Identity & registration needs.
- Volunteered by supporting unit supervisor to start morning chat for daily group.
- Achieved completion in all mandatory organizational up-trainings.
- Practiced divisions mission of, diversity, equity and inclusion.
- Managed a high call volume of over 120 calls a day while maintaining a courteous and professional demeanor.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Referral Coordinator
Olympia Orthopedic Associates
12.2017 - 07.2019
- Ensure complete and accurate registration of patient information.
- Meet & exceeded daily metrics of over 75 inbound calls and 25 outbound calls.
- Assemble information concerning patient's clinical background and referral needs.
- Performed Insurance verification with one health port or online resources.
- Managed communication between physicians, patients, and insurance providers to ensure timely information exchange.
- Maintained accurate patient records in electronic health systems, supporting data integrity and compliance.
- Streamlined referral processes to reduce wait times and improve patient satisfaction rates.
- Collaborated with clinical staff to address concerns regarding referral status, enhancing interdepartmental communication.
Education
Massage Certification - Massage Therapies
Ashmead College
Everett, WA01-2004
High School Diploma -
Tumwater High School
Tumwater, WA01-2001
Skills
- Flexible and adaptable
- Maintaining professionalism and confidentiality
- Cross-functional collaboration
- Discrepancy resolution
- Customer service excellence
- Settlement analysis
- Invoice processing
- Quickbooks
- Statement reconciliation
- Handling confidential materials
- Month-end closing
- Microsoft office
ACTIVITIES
8 month Leadership training, to acquire skills in becoming an advanced leader. Volunteered time with Employee Engagement Committee in fun actives and employee appreciation, to keep a high level of company moral.
Timeline
Accounts Payable Specialist
TMD Windows & Doors LLC
05.2025 - Current
Settlement Analyst, SR/Lead
EXP Realty, LLC
02.2022 - 05.2025
Customer Service Specialist II
WA State Department of Licensing
07.2019 - 04.2021
Referral Coordinator
Olympia Orthopedic Associates
12.2017 - 07.2019
Massage Certification - Massage Therapies
Ashmead College
High School Diploma -
Tumwater High School