Adriana Carrasco
San Bernardino,CA
Summary
Detail-oriented Fulfillment support supervisor with 3 years of experience managing daily warehouse operations, including receiving, picking, packing, and shipping. Successfully implemented a quality control system that significantly reduced product defects. Skilled in collaborating with cross-functional teams to address quality issues and enhance operational efficiency. Proficient in shipping and warehouse management, dedicated to optimizing fulfillment processes.
Overview
2026
2026
years of professional experience
Work History
Operations Lead
Geodis Logistics
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Performed quality control and monitored production efforts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Fulfillment Support Supervisor
Goat Group
11.2018 - 04.2025
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
- Implemented a knowledge management system to centralize information resources for easy access by the support team.
- Collaborated with other departments to address customer needs holistically and provide comprehensive solutions.
- Enhanced customer satisfaction by promptly addressing and resolving support issues.
- Developed staff training programs to ensure consistent service quality across the team.
Education
High School Diploma -
Chaffey High
Ontario, CA05.2004
Skills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- Production planning
- Slack
- Word and excel sheets
- Order fulfillment
- Team Training
- Task delegation
- Quality assurance
- Warehouse operations
- Issue research
Languages
Spanish
Full Professional
Timeline
Fulfillment Support Supervisor
Goat Group
11.2018 - 04.2025
Operations Lead
Geodis Logistics
High School Diploma -
Chaffey High