Adriana Carrillo
Stockton,CA
Summary
Proven professional with extensive experience in patient care and office support, notably at Clearwater Healthcare Center. Excelled in time management and bilingual communication, enhancing patient satisfaction and operational efficiency. Demonstrated expertise in HIPAA compliance and Microsoft Word, achieving significant improvements in data handling and customer service.
Overview
14
14
years of professional experience
Work History
CNA
Clearwater Healthcare Center
01.2022 - 11.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Daily update on patient care through PCC system
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Customer Service Representative
Total Customer Care
01.2017 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Scheduled vehicle maintenance appointments for new and following customers.
- Took high volume incoming and outgoing calls
Administrative Office Assistant
Casa Del Sol
03.2015 - 01.2017
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
Administrative Office Assistant
Casa Del Sol Skilled Nursing Facility
01.2014 - 03.2015
- Supported essential office tasks, data entry, and document filing.
- Ensured compliance with HIPAA standards.
- Supported accurate entry of patient details in care records.
Office Receptionist/back Office Support
Village Dental Care
01.2013 - 01.2014
- Improved visitor experience by swiftly addressing inquiries and directing them to appropriate personnel.
- Organized appointment schedules to maintain efficient office workflow.
- Answered phone calls to provide information and route calls to appropriate staff.
- Increased office efficiency with effective coordination of mail and package deliveries.
- Assisted in maintaining office supplies, ensuring stock was sufficient for daily operations.
- Supported administrative staff by performing clerical duties, enhancing overall productivity.
- Facilitated communication between clients and staff, ensuring timely responses and resolutions.
- Welcomed visitors warmly, creating a friendly and professional first impression.
- Aided in document preparation and filing, improving record-keeping and accessibility.
- Assisted in maintaining a clean and organized reception area, enhancing office aesthetics.
- Responded to email inquiries promptly, ensuring efficient communication with external parties.
- Supported management with administrative tasks, contributing to effective office operations.
- Directed guests to appropriate departments, ensuring they reached their destinations efficiently.
- Updated office databases, maintaining accurate and up-to-date records.
- Maintained confidentiality of sensitive information, ensuring compliance with office policies.
Hotel Front Desk Clerk
The Brevia Inn Hotel
01.2011 - 01.2013
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
Education
High School Diploma - General Education
Comeback Kids
Stockton, CANursing Education
CNA Classes Through Clearwater Health Center
Stockton, CA01.2022
Business Office Administration - Business Office Administration
UEI College
Stockton, CA07.2012
Skills
- Time management
- Patient care
- Vital signs
- Attention to detail
- Front and back office support duties
- Data entry
- HIPAA compliance
- Customer service support
- Bilingual Spanish/English
- Microsoft Word
Timeline
CNA
Clearwater Healthcare Center
01.2022 - 11.2024
Customer Service Representative
Total Customer Care
01.2017 - 01.2022
Administrative Office Assistant
Casa Del Sol
03.2015 - 01.2017
Administrative Office Assistant
Casa Del Sol Skilled Nursing Facility
01.2014 - 03.2015
Office Receptionist/back Office Support
Village Dental Care
01.2013 - 01.2014
Hotel Front Desk Clerk
The Brevia Inn Hotel
01.2011 - 01.2013
High School Diploma - General Education
Comeback Kids
Nursing Education
CNA Classes Through Clearwater Health Center
Business Office Administration - Business Office Administration
UEI College
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