Adriana Castellano
Falfurrias
Summary
Dynamic administrative professional with extensive experience at Brooks County Independent School District, excelling in data management and customer relations. Proven ability to enhance operational efficiency and maintain confidentiality. Adept at Microsoft Excel and fostering teamwork, contributing to a positive work environment while ensuring accurate record-keeping and exceptional service delivery.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Brooks County Independent School District
01.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
PEIMS Clerk
Brooks County Independent School District
01.2016 - 01.2019
- Enhanced the efficiency of the PEIMS process by implementing new software tools and streamlining workflows.
- Collaborated with other department staff to ensure consistent data entry practices across all school programs.
- Improved data accuracy by conducting thorough reviews of PEIMS submissions and making necessary corrections.
- Helped maintain a positive working environment by fostering open communication and teamwork among all PEIMS staff members.
- Managed sensitive student data securely, adhering to FERPA guidelines and maintaining strict confidentiality at all times.
- Contributed to the overall success of the district by consistently delivering accurate, timely, and compliant PEIMS submissions.
- Supported school administrators by providing timely and accurate data reports for decision-making processes.
Department Manager
Wal-Mart Store
01.1996 - 07.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.
Education
Psychology
Texas A&M University, Kingsville, TX, US
Kingsville, TXHigh School Diploma -
Falfurrias High School
Falfurrias, TX05-1994
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Spreadsheets
- Document management
- Data management
- Prioritization
- Multi-line phone systems
- Document control
- Client relations
- Multi-line phone proficiency
- Resourceful
- Records administration
- Event coordination
- Confidential document control
- Meeting planning
- Internal communications
- Bookkeeping
- Purchase orders organization
- Employee timesheet processing
- Quality assurance
- Letter preparation
- Account reconciliation
- Payroll and budgeting
- Mail distribution
- Expense reporting
- Accounting support
- Record preparation
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Administrative Assistant
Brooks County Independent School District
01.2019 - Current
PEIMS Clerk
Brooks County Independent School District
01.2016 - 01.2019
Department Manager
Wal-Mart Store
01.1996 - 07.2015
Psychology
Texas A&M University, Kingsville, TX, US
High School Diploma -
Falfurrias High School
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