Adriana Castillo
Granbury,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Detail oriented professional with 5 years of customer service experience fluent in English and Spanish.
Overview
5
5
years of professional experience
Work History
Cash Controller Lead
H-E-B Grocery
06.2019 - Current
- Reduced discrepancies in cash transactions by conducting thorough audits and reconciling financial records regularly.
- Streamlined cash handling processes for improved accuracy and timeliness of daily cash deposits.
- Provided exceptional customer service, addressing concerns and resolving issues related to cash transactions.
- Collaborated with management to develop effective cash control policies, ensuring compliance with company standards and regulations.
- Maintained a secure working environment by enforcing strict adherence to security protocols for handling and storing cash.
- Trained new employees on proper cash handling procedures, boosting overall team performance and reducing errors.
- Optimized cashier performance through consistent monitoring, feedback, and coaching on best practices in handling large volumes of transactions.
- Demonstrated strong problem-solving skills when faced with any discrepancies or irregularities during routine tasks or audits, promptly identifying solutions to rectify issues efficiently.
- Displayed strong attention to detail in all aspects of cash control operations, minimizing errors and ensuring accurate reporting.
Crew Member
Merry Jayne's
02.2019 - 06.2019
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Worked front counter and other areas.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Granbury High School
Granbury, TX05.2019
Skills
- Team Leadership
- Time Management
- Customer Service
- ID Verification
- Reports and Documents
- Staff Training
- Cash Handling and Management
- Multitasking Capabilities
- Fraud Prevention Awareness
- Telephone Etiquette
- Spanish Translation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cash Controller Lead
H-E-B Grocery
06.2019 - Current
Crew Member
Merry Jayne's
02.2019 - 06.2019
High School Diploma -
Granbury High School