Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adriana Castillo

Frisco,TX

Summary

Experienced customer service leader able to generate leads, connect with customers and close sales. Known for providing unparalleled support to discerning clients. Bringing 8 years of related experience combined with dedication to continuous improvement and personal achievement. Willingness to learn anything new and expanding my expertise. Open minded with wanting to be with a great company long term and bring my strong reliable skills.

Overview

13
13
years of professional experience

Work History

Front Office Supervisor

Star Orthopedics and Sports Medicine
02.2024 - Current
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Front Desk Receptionist

Star Orthopedics and Sports Medicine
04.2021 - 12.2022
  • Familiar with working with two desktops and a fast pace environment with also constant incoming calls.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.

HR Specialist

Turbo Express LLC
08.2020 - 04.2021
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Oversaw and managed hiring process and assisted human resources.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Developed and coordinated employee training programs to improve productivity and performance.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.

Orthopedic scheduler

Nav Central LLC
06.2019 - 08.2020
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Documented patient information and care activities in electronic health record.
  • Trained staff on operating procedures and company services.
  • Cross-trained and backed up other customer service managers.
  • Developed and updated databases to handle customer data.

Dental Assistant

Amazing Smiles Dental
04.2017 - 07.2018
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared patient x-rays and images for dentist review.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Made preliminary impressions for study casts and occlusal registrations for mounting study casts.

Sales Representative

AT&T
02.2014 - 12.2016
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated new leads through networking and attending industry events.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Daycare Assistant

Noah's Ark Children's Center
08.2012 - 01.2014
  • Supported teachers in planning lessons that were developmentally appropriate for each age group.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Kept records of daily observations and information about activities, meals served and medications administered.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Cared for 15 children ages 18 months to 3 years old.

Education

High school diploma -

Kaufman High School
05.2012

Skills

  • EClinicalWorks (1 year)
  • Medical receptionist
  • Athena health (1 year)
  • Medical office experience
  • Dentrix
  • EMR systems
  • Customer service
  • Front desk
  • Administrative experience
  • Office experience
  • Medical scheduling
  • Medical records
  • File Organization
  • Early Childhood Development
  • Lesson Planning
  • Activity Planning
  • Cleaning and Sanitizing
  • Social Development

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Front Office Supervisor

Star Orthopedics and Sports Medicine
02.2024 - Current

Front Desk Receptionist

Star Orthopedics and Sports Medicine
04.2021 - 12.2022

HR Specialist

Turbo Express LLC
08.2020 - 04.2021

Orthopedic scheduler

Nav Central LLC
06.2019 - 08.2020

Dental Assistant

Amazing Smiles Dental
04.2017 - 07.2018

Sales Representative

AT&T
02.2014 - 12.2016

Daycare Assistant

Noah's Ark Children's Center
08.2012 - 01.2014

High school diploma -

Kaufman High School

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Adriana Castillo