Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adriana Castillo

Summary

Bilingual and results-driven professional, with proven strengths in leadership, communication, and organizational strategy. Known for fostering inclusive, collaborative work environments and recognized for empathy, adaptability, and a proactive approach to problem-solving. Successfully completed a Leadership Development Program with a focus on team leadership, training, and productivity optimization.

Overview

7
7
years of professional experience

Work History

Production Coordinator

Arthrex
02.2022 - 04.2024
  • Supervise production crews ranging from 8 to 20 operators, ensuring efficiency and safety.
  • Coordinate and initiate preproduction setup; confirm material readiness for daily operations.
  • Monitor and support new hire onboarding and ongoing training for operators.
  • Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
  • Manage production runs and maintain consistent productivity throughout shifts. Anticipated operational challenges and took preventive action to maintain efficiency.
  • Record and track productivity using Microsoft Word, Excel, and Outlook.
  • Skilled in problem-solving and troubleshooting production or personnel issues in real-time.
  • Highly organized with strong attention to detail; able to prioritize and multitask effectively.

Customer Service Representative

Seminole Casino Hotel Immokalee
08.2017 - 08.2021
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Processed transactions accurately and swiftly, ensuring a smooth experience for patrons.
  • Collaborated with team members to maintain casino policies and uphold service standards.
  • Trained new team members to enhance team efficiency; created detailed notes that were compiled into a reference book for future hires.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Apparel Associate/Deli Associate

Walmart
03.2017 - 08.2017
  • Assisted with daily operations, including preparation, sanitation, and material restocking.
  • Assisted customers in selecting merchandise, enhancing overall shopping experience.
  • Trained new team members on product knowledge and customer service techniques.

Education

Immokalee High School
Immokalee, FL
2012

Skills

  • Bilingual (English & Spanish) – Strong communication across diverse teams
  • Team Leadership – Inspires collaboration, guides teams toward goals, and fosters a productive, supportive work environment
  • Training & Development – Guides and monitors new hires and current staff
  • Productivity Management – Maintains workflow and tracks production
  • Software Proficiency – Experienced with MS Word, Excel, Outlook
  • Problem Solving – Quick to identify and resolve workflow or personnel issues
  • Multitasking & Organization – Manages several responsibilities simultaneously
  • Adaptability & Self-Motivation – Quickly adjusts to shifting priorities and maintains strong drive in dynamic settings
  • Empathy & Communication – Empathetic leader with strong interpersonal skills; able to build rapport and maintain morale
  • Public Speaking – Communicates clearly and effectively to groups of all sizes, delivering instructions with confidence and clarity

Timeline

Production Coordinator

Arthrex
02.2022 - 04.2024

Customer Service Representative

Seminole Casino Hotel Immokalee
08.2017 - 08.2021

Apparel Associate/Deli Associate

Walmart
03.2017 - 08.2017

Immokalee High School

Similar Profiles

CREATE PROFILE