Adriana Castro
Oceanside,CA
Summary
Compassionate Care Coordinator skilled in case management, linking clients to employment and housing services to ensure successful community transition. Dedicated advocate for individuals experiencing homelessness, consistently improving living conditions and increasing stability. Experienced in assisting clients with substance abuse, mental health issues, and county benefit applications.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
TURN Behavioral Health Systems
Oceanside, CA
10.2023 - Current
- Developed relationships with community resources to refer clients for additional support services they may need.
- Attended weekly staff meetings to discuss clinical cases, review best practices, and develop strategies for providing optimal care for clients.
- Participated in continuing education courses related to addiction recovery topics.
- Advised clients regarding available resources such as housing programs, employment opportunities, and financial assistance.
- Assisted in conducting outreach activities within the community focused on raising awareness about addiction recovery services offered by the agency.
- Reviewed applications and documents for accuracy and completeness.
- Found affordable housing options for single women and families.
- Maintained accurate records and documented client data in company databases.
- Guided clients through transition to independent living within community.
- Collaborated with social workers to support patients.
- Made referrals to utilize community resources for resident's needs.
- Performed assessments to determine individual limitations and strengths.
- Connected individuals with relevant community resources and coordinated referrals.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Coordinated with other service providers, such as mental health professionals, medical personnel, and social workers to ensure continuity of care for clients.
- Monitored client progress towards goals set during treatment planning sessions and made necessary adjustments accordingly.
- Facilitated group counseling sessions that focused on relapse prevention techniques.
- Educated clients about the effects of substance use disorders on physical and psychological functioning.
- Maintained accurate records of client contacts and progress notes according to agency policies and procedures.
- Advocated on behalf of clients to ensure timely access to benefits.
- Verified county benefits for clients and assisted with their applications for Medical, Cash-aid Calworks, and General Relief;
Registered Alcohol and Drug Technician/Detox Technician
Family Recovery Center - TURN BHS
Oceanside, CA
05.2020 - 10.2023
- Monitor and record vitals of withdrawal management beneficiaries as instructed as well as conduct 30-minute close watch observation and document in beneficiary record
- Ability to address stressful situations in a calm manner and be able to communicate in a positive way
- Maintain current Adult CPR/First Aid/AED
- Ability to work with diverse groups of people
- Resourcefulness and strong problem-solving skills
- Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports
- Consult with direct supervisor or supervisor on-duty regarding residents' personal needs, behavior and service planning
- Observes medication self-administration for residents in accordance with company and DHCS laws and regulations
- Logs medications, changes, and resident observations of self-administration
- May transport or pick up residents from appointments, meetings, outings, etc
- Observe and document clients taking medications in accordance to Company's policies
- Observe and document client blood pressure and other vitals in accordance with Company and DHCS
- Perform rounds i.e
- Vitals, CIWA/COWS, face-to-face observation.
Resident Aide
Villa Kali Ma
Carlsbad, CA
03.2020 - 05.2020
- Facilitates clients' daily needs per the program schedule
- Conducts person and property searches of participants as required
- Performs urine drug screening testing of participants as required
- Provides transportation services including patient transportation/supervision, errands, shopping, pick-ups, etc
- Observes and monitors participants' behavior and interactions
- Documentation in communication log
- Maintains awareness of client schedules and personal time
- Completion of Med training required
- Conducts regular house and grounds checks, advising supervisor of any irregularities
- Assists in keeping grounds and facility safe and clean
- Knowledge of drug and alcohol dependency, mental health, family systems, and various recovery resources in the community
- Basic knowledge of referrals, both within and outside of our Organization
- Ability to confront behavioral changes, identify a crisis, and recognize when additional assistance is necessary
- Ability to recognize personal recovery issues that have an impact on job performance and interactions with clients
- Fully understands and maintains policies regarding professional ethic, including appropriate boundaries and patient confidentiality
- Becomes familiar with the Policy and Procedures
- Consistency required in following our policies and procedures
- Follow emergency procedures exactly (notification protocols, transportation, etc.)
- Follow exact directions given and documents everything
- Ability to demonstrate respect for cultural lifestyle diversities of clients and staff
- Attends all staff meetings, in-service trainings, and educational workshops
- Stock food and drink supplies for clients and staff
- Under your Supervisor's direction, you may be asked to perform some office duties
- Including but not limited to: Assembly, breakdown, and quality assurance of client charts, light filing, and answering of telephones
- Built trust and rapport with residents to assist with assimilation into the community
- Assessed the status of residents continuously and reported observations to the treatment team
- Administered prescriptions to residents, complying with medication tracking procedures
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs
- Planned optimal meals based on established nutritional plans
- Monitored client behaviors and emotional states, reporting concerns to the case manager and documenting information in files.
Front Desk Agent
Hyatt house Carlsbad
Carlsbad, CA
10.2018 - 02.2020
- Greeted all Hyatt Members and acknowledging their status tier Member, Discoverist, Explorist, Globalist
- Provided Loyalty members with Welcome Guest gift bag
- Performed job functions with attention to detail, speed, and accuracy
- Checked guests in/out: dealt with cash and credit card payments of bills
- Responded to complaints and situations that required immediate attention
- Knowledge of Opera, Reserve/Citrix & Colleague Systems
- Problem Solving
- Greeted & Registered guests, collected all Guest information
- Answered questions of Loyalty Programs and prompted guests to be enrolled to collect reward points.
Front Desk Receptionist
Carlsbad Suites
Carlsbad, CA
10.2018 - 02.2020
- Provide a high degree of effective guest recognition
- Answer all phone calls promptly and handle all inquiries in a courteous and professional manner
- Be available to assist guests with all requests in a timely matter
- Checking each arrival and departure daily and follow up with any special request, special occasions, dietary needs, allergens, and packages to create the ultimate experience
- Co-ordinate with Housekeeping and room service departments to assure the timely fulfillment of check-in and check-out procedures
- Ensure that guests' comments, questions, concerns are handled in a timely manner to exceed guest expectations
- Follow up with guest services
- Knowledge and understanding of Skytouch Technologies System.
Sales Associate
Burlington Stores
Oceanside, CA
10.2019 - 01.2020
- Cleaned and organized sales floor
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store
- Welcomed customers into the store and helped them locate items
- Answered customer telephone calls promptly and in an appropriate manner
- Alerted customers of upcoming Events, Sales, and Promotions.
Maintenance Technician
Solutions for Change
Vista, CA
06.2019 - 07.2019
- Prepared residents for new occupants
- Patching/Painting/Masking apartments
- Landscaping of general area
- Studies Servant Leadership Skills & Behaviors
- Supervising Co-workers in farm duties.
Mentor
Family Recovery Center
Oceanside, CA
12.2017 - 06.2018
- Supervised 20+ women ensuring their compliance with all policies and procedures
- Engage in providing mentorship to an undergraduate student
- Support children and adolescents in achieving their treatment goals, using encouragement, problem-solving, and behavior modification
- Organized and developed programs addressing the needs of children and their families
- Currently enrolling in Palomar College AODS Program.
Education
Associate of Arts in Alcohol And Other Drug Studies -
Palomar College
San Marcos, CASkills
- Client Needs Assessment
- Documentation and Recordkeeping
- Effective Case Coordination
- Positive Professionalism
- Adaptable Problem Solver
- Coordination of Referral Processes
- Crisis Resolution Skills
- Effective Goal Development
- Coordinating services
- Community Resource Navigation
- Safeguarding Sensitive Information
- Community Resource Coordination
- Enhancing Well-Being
- Client Advocacy Skills
Certification
- Certified Registered Alcohol and Drug Technician, (RADT-1), R1380570320, CCAPP 03/2020-03/2025
- Community Outreach Specialist
Affiliations
- Advocate for formerly incarcerated individuals working with non-profit "Lived Experiences" organization
- Volunteer with Non-profit organizations such as Women's Resource Center & Door Of Hope
- Coordinated Women
Timeline
Case Manager
TURN Behavioral Health Systems
10.2023 - Current
Registered Alcohol and Drug Technician/Detox Technician
Family Recovery Center - TURN BHS
05.2020 - 10.2023
Resident Aide
Villa Kali Ma
03.2020 - 05.2020
Sales Associate
Burlington Stores
10.2019 - 01.2020
Maintenance Technician
Solutions for Change
06.2019 - 07.2019
Front Desk Agent
Hyatt house Carlsbad
10.2018 - 02.2020
Front Desk Receptionist
Carlsbad Suites
10.2018 - 02.2020
Mentor
Family Recovery Center
12.2017 - 06.2018
- Certified Registered Alcohol and Drug Technician, (RADT-1), R1380570320, CCAPP 03/2020-03/2025
- Community Outreach Specialist
Associate of Arts in Alcohol And Other Drug Studies -
Palomar College
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