Adriana Catana
Mill Creek,WA
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Processing Vice President
Loan Depot
03.2020 - 03.2022
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Managed all of Scottsdale and Chandler AZ site and directors.
- Handled escalated issues and provide a solution to loan files.
- Provided support to processing through onboarding process and with employee relations issues.
- Ensured that processing turn times and decision are sound with good business practices and company policies.
- Reviewed CFPB complaints and provide analysis.
- Completed QC Audits and provide a resolution if available.
- Performed other related duties and projects.
Processing Director
Loan Depot
06.2019 - 03.2020
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Performed second-level reviews of loans by other underwriters to ensure decision accuracy for Conventional and FHA upscaling.
- Acted as a subject matter expert and assist in the training of processors and other underwriters.
- ·Assisted with insuring issues.
Underwriting Manager
Loan Depot
01.2017 - 06.2019
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Handled escalated issues and provide a solution to loan files.
- Provided support to underwriters through onboarding process and with employee relations issues.
- Maintained compliance with agency and underwriting policies
- Reviewed and reconcile Deficiency Reviews from investors.
- Assisted quality control with audits responses.
Underwriting Team Lead
Loan Depot
04.2016 - 01.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Senior Mortgage Loan Underwriter
Loan Depot
01.2013 - 04.2016
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Approved or denied loans based on established criteria and underwriting guidelines.
- Maintained mortgage program compliance with federal agencies such as HUD, and FNMA and FREDDIE MAC.
- Verified integrity of applicants' information to minimize fraud.
- Reviewed appraisals and title documents to verify accuracy and completeness.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
- Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
- Negotiated and communicated with loan officers, processors and loan applicants to reach satisfactory loan terms.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
Mortgage Loan Underwriter
JP Morgan Chase
09.2011 - 12.2012
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Approved or denied loans based on established criteria and underwriting guidelines.
- Maintained mortgage program compliance with federal agencies such as FNMA and FREDDIE MAC.
- Reviewed appraisals and title documents to verify accuracy and completeness.
- Verified integrity of applicants' information to minimize fraud.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
- Negotiated and communicated with loan officers, processors and loan applicants to reach satisfactory loan terms.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Created and implemented underwriting procedures and strategies to accurately and efficiently process loan applications.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Negotiated loan terms and conditions with customers to secure best deal.
- Researched and updated industry knowledge on changing legislation and regulations.
Education
No Degree -
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZNo Degree -
University of Phoenix
Tempe, AZHigh School Diploma -
South Mountain High School
Phoenix, AZ05.1996
Skills
- Customer Education
- Process Optimization
- Business Growth and Marketing Strategies
- Rules and Regulations
Websites
Certification
- FHA DE Certification
- NMLS ID#601355
Languages
Spanish
Native or Bilingual
Timeline
Processing Vice President
Loan Depot
03.2020 - 03.2022
Processing Director
Loan Depot
06.2019 - 03.2020
Underwriting Manager
Loan Depot
01.2017 - 06.2019
Underwriting Team Lead
Loan Depot
04.2016 - 01.2017
Senior Mortgage Loan Underwriter
Loan Depot
01.2013 - 04.2016
Mortgage Loan Underwriter
JP Morgan Chase
09.2011 - 12.2012
No Degree -
Maricopa Community Colleges - South Mountain Community College
No Degree -
University of Phoenix
High School Diploma -
South Mountain High School