Adriana Chavez
Los Lunas
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Bread Financial
02.2021 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions.
Census Field Supervisor
2020 United States Census
02.2020 - 06.2020
- Directed training and retraining of employees to boost performance and enhance business results.
- Performed supplier risk evaluations and supported regulatory inspections.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Coordinated site investigations, documented issues and escalated to executive teams as needed.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Effectively supervised staff of 8 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Community Connector
The Colorado Trust
01.2018 - 04.2019
- Working as a liaise between T Grand Valley Resident Team with Parachute and Battlement Mesa Community by attending to a monthly meetings, informing, participating in different activities and representing Grand Valley Resident Team
- Inform Community members of upcoming events
- Organizing volunteers for activities with The Grand Valley Community
- Helping organize bi-weekly meetings with The Grand Valley Resident Team by helping translate agenda when is necessary, printing sign in sheet, printing notes for previous meetings
- Act as head of recruitment and orientation of new resident team members
- Lead/ prepare weekly community builder
- Make weekly reminder calls
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
- Prepare conference or event materials, such flyers or invitations
Kitchen Manager
Garfield County School District 16
09.2015 - 05.2018
- RE-16- Parachute Colorado. My duties maintain quality control, management staff abiding by state health regulations
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepare and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complains regarding food quality, service or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Organize and direct worker training programs
- Keep records required by government agencies regarding sanitation and food subsidies when appropriate
Lead Teller
Wells Fargo, Bank.
09.2007 - 09.2015
- As a lead teller my duties was listed as train and mentor teller staff to process transactions accurately and efficiently
- Create a positive a positive time environment by modeling appropriate behaviors
- Also I was in charge to order money, approved transactions and translate Spanish when necessary
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements. and ensure accounts are balanced
- Use computers for various applications, such as database management and word processing
- Operate office equipment, such a fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquires or direct them to the appropriate person according to their needs
- Complete forms in accordance with company procedures
Education
GED -
Technical Vocational Institute
Skills
- Bilingual in Spanish
- Team leadership
- Flexible
- Multi-tasking
- Operations planning
- Organizational skills
Certification
- Fundamentals of facilitation for Racial Justice work
- Community leadership.
- Community interpreter training.
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Bread Financial
02.2021 - 12.2024
Census Field Supervisor
2020 United States Census
02.2020 - 06.2020
Community Connector
The Colorado Trust
01.2018 - 04.2019
Kitchen Manager
Garfield County School District 16
09.2015 - 05.2018
Lead Teller
Wells Fargo, Bank.
09.2007 - 09.2015
GED -
Technical Vocational Institute
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