Adriana Chavez
Mount Zion,IL
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Ross Associate
Ross Dress For Less
Forsyth, IL
10.2025 - Current
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Processed customer transactions accurately and efficiently using the point-of-sale system
- Resolved customer complaints or concerns promptly to enhance overall satisfaction
- Leveraged product knowledge to address customer inquiries and provide tailored recommendations
- Demonstrated excellent cash handling accuracy with no discrepancies over 3 months
- Participated in store merchandising activities such as setting up displays or arranging promotional signage
- Monitored sales floor for theft or suspicious activity, supporting loss prevention initiatives
Online Grocery Pickup Associate
Kroger
Mount Zion, IL
03.2025 - 09.2025
- Retrieved, organized, and prepared customer orders for prompt pickup, ensuring a seamless customer experience.
- Ensured accuracy and quality of items before releasing orders, maintaining high customer satisfaction.
- Greeted customers promptly, providing friendly and professional assistance to enhance service quality.
- Safely loaded merchandise into customer vehicles.
- Maintain cleanliness, organization, and safety standards in the pickup and staging areas.
- Communicate effectively with team members and supervisors regarding order status, issues, or delays.
- Assist with inventory checks, restocking, and resolving order discrepancies.
- Follow company policies, procedures, and safety guidelines at all times.
Education
High school diploma or GED -
Skills
- Microsoft Office
- Relationship building
- Customer service
- Microsoft Outlook
- Microsoft Excel
- Customer relations
- Retail service procedures
- Guest services
- Communication skills
- English
- Product knowledge
- Customer engagement
- Merchandising
- Front desk
- Relationship management
- Microsoft Word
- Computer operation
- Greeting customers
- Counting cash
- Payment processing
- Organizational skills
- Computer literacy
- Time management
- Windows
- Customer returns handling
- Logistics coordination
- Teamwork
- Leadership
- Word processing
- Adaptability
- Merchandising procedures
- Attention to detail
- Customer inquiry handling
- Typing
- Retail math
- Data entry
- Cash handling
- Customer communication
- Clerical support
- Writing skills
- Phone etiquette
- Computer skills
- Phone client interaction
- Point of sale
- Inventory control
- Merchandising displays
- Loss prevention
- Team coordination
- Active listening
- Conflict resolution
- Problem solving
- Service minded
- Detail-oriented
- Microsoft office
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
Driver's License
Languages
English
Timeline
Ross Associate
Ross Dress For Less
10.2025 - Current
Online Grocery Pickup Associate
Kroger
03.2025 - 09.2025