Adriana Connell
Angora,CO
Summary
Smart and responsible liaison with a strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization. Results-driven with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
19
19
years of professional experience
Work History
Health Services Coordinator
Shalom Park
Aurora, CO
01.2020 - 03.2023
- Managed to enter over 50 patient reports into charts per day.
- Able to solve schedule and appointment conflicts on daily bases.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Collaborated with store manager to maintain daily operations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Provided in-depth support to executive staff in regards to healthcare programs and administration.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Assisted with regulatory issues such as compliance.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, oriented and trained healthcare staff members.
CNA
Medical Center Of Aurora
Aurora, CO
03.2017 - 11.2019
- Support care for 30 patients in hospital unit.
- Working under supervision of nurse, performing various patient care activities necessary in caring for personal needs and comfort of patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Bathes, dresses/undresses patients to assist with personal hygiene.
- Serves and collects food trays.
- Transports, positions, and drapes patients for exams and treatments.
- Assists patients in ambulating.
- Takes and records vital signs, weights, and I & O.
- Performs non-sterile dressing changes.
- Passes and collects bedpans.
- Changes bed linens.
- Provides encouragement, support, and comfort to patients and family members.
- Monitors, records, and communicates patient condition as appropriate utilizing computerized documentation systems.
- Provides age and culturally-appropriate care.
- Orients and mentors new staff members.
- Follows Standard Precautions using personal protective equipment as required.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Documented patient information and care activities in electronic health record.
- Delivered high-quality care to cardiac patients in hospital facility.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Independent CNA (Private Care at Home )
Self-employee Patients \ MS, MSA, Alzheimer's
Lone Tree, CO
03.2016 - 10.2019
- Managed to provide quality care and emotional support to over 25 patients in period of time.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Oversaw and maintained patients' rooms, living areas, and and personal belongings.
- Participated in fun activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Transported patients between rooms and appointments or testing locations.
- Documented patient information and care activities in electronic health record.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Educated patients and family members on best home care practices for healing and recovery.
Business Manager
DAC Cleaning Services, LLC
Centennial, CO
05.2004 - 10.2015
- Managed to increase clientele by 65% and maintain agenda by 89%.
- Coordinated special projects and managed schedules.
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained computer and physical filing systems.
- Raised property accuracy and accountability by creating new automated tracking method.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Nurse Assistant - Health Aide
Emily Griffith Technical College.
Denver, CO03.2016
Associate of Business Administration - Business Administration
Universidad Autonoma De San Luis Potosi
San Luis Potosi, MX07.1996
J.D. - Legal Studies
Universidad Autonoma De Guanajuato
Guanajuato, MX08.1988
Skills
- Language skills English / Spanish/ Catalan
- Interpersonal Communication Skills
- Computer skills
- Excellent attention to details
- Office Organization
- Problem solver
- Fast learner
- Adaptable
- Trustworthy
- Supervising Personnel
- Inquiry Requests
- Workflow Processes
Timeline
Health Services Coordinator
Shalom Park
01.2020 - 03.2023
CNA
Medical Center Of Aurora
03.2017 - 11.2019
Independent CNA (Private Care at Home )
Self-employee Patients \ MS, MSA, Alzheimer's
03.2016 - 10.2019
Business Manager
DAC Cleaning Services, LLC
05.2004 - 10.2015
Nurse Assistant - Health Aide
Emily Griffith Technical College.
Associate of Business Administration - Business Administration
Universidad Autonoma De San Luis Potosi
J.D. - Legal Studies
Universidad Autonoma De Guanajuato
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