ADRIANA COSTA
Summary
Dedicated and committed professional with extensive experience in negotiation, vendor and account management. Adept at building and strengthening relationship to achieve cost saving initiative and drive operational efficiency.
Proven and effective negotiation on contracts , products pricing and terms to exceed goals and outperform market competitors.
Always demonstrating ethics and excellence in service.
Overview
30
30
years of professional experience
Work History
Customer Service Supervisor
Azul Brazilian Airlines, Airport
01.2015 - 07.2025
- Led process improvement projects that streamlined customer support procedures, resulting in more efficient use of resources.
- Exceeded team goals and collaborated with staff members to improve customer loyalty and retention.
- Resolved account issues to build rapport and relationships with clients.
Sales Person
Luxottica Retail, Sunglass Hut
10.2012 - 12.2014
- Improved customer service skills and Managed customer from initial contact to closing with attention to detail to build loyalty.
- Increased monthly sales by 15%
Commercial Manager
Deville Hotel
02.2010 - 10.2012
- Conducted market research and analysis to identify and capitalize on commercial opportunities, informing purchasing decisions and strategics business development.
- Negotiated contracts and pricing with vendors, developers, and suppliers, securing favorable terms in ensuring costs- effects purchasing.
- Analyzed sales and performance data inform strategies and align to business objectives.
Account Manager
Sao Paulo Airport Marriott Hotel
10.2004 - 02.2010
- Managed long-lasting client and vendor relationships by providing accurate price quotes and managing terms, demonstrating strong contract and relationship management skills.
- RFP's negociation and follow-ups.
Account Manager
Varig S/A, Brazilian Airlines
03.1995 - 08.2004
- Negotiated proposals and contracts with new and existing customers, utilizing strong bargain skills to balance revenue and resources allocation.
- Analyzed various strategies to close sales; mirroring analytical and strategic thinking required for sourcing and purchasing.
- Maintained quality standards by accurately answering questions regarding pricing and availability, highlighting a strong attention to detail.
Education
Bachelor of Science - Psychology
FIG University
Guarulhos, SP 12.2003
Skills
- Strategic sourcing & negotiation
- Relationship and contract management
- Process optimization
- Market research
- Reporting and analyzing
- Comfortable in working under pressure
- Positive and constructive feedback
- Expertise in sales
- Adaptability, flexibility Resilient and accountable
Additional Information
- Microsoft Office: Word, Excel, Outlook
- Microsoft Teams
- macOs and Windows
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Professional Working
Italian
Limited Working
Timeline
Customer Service Supervisor
Azul Brazilian Airlines, Airport
01.2015 - 07.2025
Sales Person
Luxottica Retail, Sunglass Hut
10.2012 - 12.2014
Commercial Manager
Deville Hotel
02.2010 - 10.2012
Account Manager
Sao Paulo Airport Marriott Hotel
10.2004 - 02.2010
Account Manager
Varig S/A, Brazilian Airlines
03.1995 - 08.2004
Bachelor of Science - Psychology
FIG University