ADRIANA CRAIG
Davenport,US
Summary
I am a highly motivated individual with a successful track record in pursuing a Forestry and Animal Ecology degree and excellent customer service skills. I possess strong leadership qualities and am a dynamic communicator who consistently outperforms company goals and expectations. As a safety-conscious individual, I have been trained to follow emergency procedures and provide patrons with consistent, clear instructions. I am seeking a new role in a growing team focused on increasing customer loyalty, improving service standards, and enhancing long-term market success. With my suitable physical stamina and reflexes, I am agile and responsive, ready to contribute my skills and drive to a federal company. I am proving service standards and enhancing long-term market success. I have suitable physical stamina and reflexes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pool Supervisor
The Outing Club
Davenport, IA
05.2024 - 08.2024
- Resolved customer complaints on time.
- Maintained accurate records of daily attendance and chemical readings.
- Instructed lifeguards on safety protocols, rules, and regulations.
- Provided customer service by responding to inquiries from guests regarding aquatic programs and services.
- Inspected facilities regularly to identify potential hazards or areas needing improvement.
- Ensured that the pool area was clean and safe for patrons.
Head Guard
R. Richard Bittner Downtown YMCA
Davenport, IA
01.2023 - 08.2023
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department
- Provided support and mentoring to new team members as they learned various navigational duties, such as participating as a lifeguard and ensuring safety around the pool
Lifeguard
Scott County Park
Eldridge, IA
05.2022 - 08.2023
- Am responsible for the safety of water park and amusement park visitors
- Warned patrons about unsafe or hazardous [Type] conditions and suggested alternative activities during closures
- Followed all pool policies and procedures, as well as making suggestions to the staff to improve safety awareness
- Ensured that all staff members and swimmers complied with all regulations, and I led safety training to improve overall awareness and skills
Swim Instructor
Piranhas Swim Club
Riverdale, IA
08.2022 - 10.2022
- Collaborated closely with students and parents in order to increase positive parent feedback and improve overall student success
- Used a variety of teaching aids to close learning gaps and effectively instruct and motivate students
- Received positive feedback from parents regarding classroom instruction and student learning success
Dining Aide
Genesis Medical Center, Davenport, East Rusholme Street
Davenport, IA
04.2021 - 05.2022
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Provided attentive service and assessed guest needs ahead of time
- Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction
Education
Some College (No Degree) - Forestry And Animal Ecology
Iowa State University
Ames, IAHigh School -
Assumption High School
Davenport, IASkills
- Team management
- Strong communicator
- Detail-oriented
- Parks and recreation policies
- Program oversight
- Problem resolution
- Process improvement
- Physical Fitness
- Emergency Response
- Incident Reporting
- Policy Enforcement
- Emergency Management
- AED Operation
- Swim Instruction
- Weather Monitoring
- Chemical Handling
Affiliations
- Triathlon Club
- Rugby Club
- Earth and Environmental Science Club
- Dance Marathon
Certification
- First Aid/CPR Certified
- OSHA Blood-Borne Pathogens
- Lifeguard Certified
- Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
References
References available upon request.
Timeline
Pool Supervisor
The Outing Club
05.2024 - 08.2024
Head Guard
R. Richard Bittner Downtown YMCA
01.2023 - 08.2023
Swim Instructor
Piranhas Swim Club
08.2022 - 10.2022
Lifeguard
Scott County Park
05.2022 - 08.2023
Dining Aide
Genesis Medical Center, Davenport, East Rusholme Street
04.2021 - 05.2022
Some College (No Degree) - Forestry And Animal Ecology
Iowa State University
High School -
Assumption High School
- First Aid/CPR Certified
- OSHA Blood-Borne Pathogens
- Lifeguard Certified
- Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
Similar Profiles
Isabella WheelerIsabella Wheeler
Server and Bartender at The Outing ClubServer and Bartender at The Outing Club
Travis KissellTravis Kissell
Property Manager at Brattleboro Outing ClubProperty Manager at Brattleboro Outing Club
Nick RumlerNick Rumler
Pro Shop Attendant at Ann Arbor Golf & Outing ClubPro Shop Attendant at Ann Arbor Golf & Outing Club