Summary
Overview
Work History
Education
Skills
Timeline
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Adriana Davis

Henderson,KY

Summary

Seasoned Assistant Store Operations Manager and talented leader with over 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager of Operations

Mens Wearhouse
Evansville, IN
03.2018 - Current
  • Maintain extensive knowledge of company products to recommend items aligned with customer needs.
  • Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Address customer inquiries, concerns and complaints by providing solutions and alternatives and follow up to confirm resolution.
  • Train team members in successful strategies to meet operational and sales targets.
  • Oversee employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Improve customer service by projecting friendly and knowledgeable attitude.
  • Establish and optimized schedules to keep coverage and service in line with forecasted demands.
  • Open and close 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.
  • Resolve customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.

Hostess

Applebee's Neighborhood Grill & Bar
Princeton, IN
09.2016 - 07.2017
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.

Crew Member

Blimpie Subs & Salads
Princeton , IN
08.2015 - 08.2016
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Took orders, prepared meals and collected payments.

Education

Some College (No Degree) -

University of Southern Indiana
Evansville, IN

High School Diploma -

Princeton Community High School- 2017
Princeton Community High School
05.2017

Skills

  • Operations Management
  • Sales experience
  • Staff management
  • Employee relations and conflict resolution
  • Customer Support
  • Inventory Control
  • Store Opening and Closing
  • POS Systems
  • Hiring and Onboarding
  • Shift Scheduling
  • Store Layouts
  • Resolving Operational Issues

Timeline

Assistant Store Manager of Operations

Mens Wearhouse
03.2018 - Current

Hostess

Applebee's Neighborhood Grill & Bar
09.2016 - 07.2017

Crew Member

Blimpie Subs & Salads
08.2015 - 08.2016

Some College (No Degree) -

University of Southern Indiana

High School Diploma -

Princeton Community High School- 2017

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Adriana Davis