Adriana Davis
Dallas
Summary
Dynamic professional with a proven track record in customer service, adept in communication and technology. Excelled in resolving client issues, enhancing customer satisfaction, and productivity. Demonstrated agility and problem-solving skills, achieving significant improvements in client service efficiency.
Overview
5
5
years of professional experience
Work History
Tax Operations Associate - Call Center
CoreLogic
10.2023 - 10.2024
- Handle inbound and outbound calls from clients, answering tax-related questions, and providing guidance on property tax payments and regulations.
- Investigate and resolve client issues related to tax payments and discrepancies promptly and efficiently.
- Ensure all interactions and processes comply with federal, state, and local tax laws and company policies.
- Maintain detailed records of client interactions, issues, and resolutions to support transparency and accountability.
Auto Claims Representative
State Farm
10.2022 - 07.2023
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Issued payouts to claimants.
- Documented all findings in concise reports.
Client Services Manager
Burnette Staffing
08.2022 - 10.2022
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Established performance and service goals and held associates accountable for individual performance.
Customer Service Representative
Travelers Insurance
04.2020 - 08.2022
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Science - Information Technology
Strayer University
Dallas, TX05-2027
High School Diploma -
Manual Arts Senior High
Los Angeles, CA06-2008
Skills
- Agility
- Communication
- Intitative
- Problem-Solving
- Productivity
- Relationship Building
- Results driven
- Self/Social awareness
- Technology
Timeline
Tax Operations Associate - Call Center
CoreLogic
10.2023 - 10.2024
Auto Claims Representative
State Farm
10.2022 - 07.2023
Client Services Manager
Burnette Staffing
08.2022 - 10.2022
Customer Service Representative
Travelers Insurance
04.2020 - 08.2022
Bachelor of Science - Information Technology
Strayer University
High School Diploma -
Manual Arts Senior High
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