Adriana Deitado
Loxahatchee
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Proven track record in scheduling appointments and insurance verification, enhancing patient satisfaction through effective communication and problem-solving skills. Bilingual in English and Spanish, adept at maintaining confidentiality and improving office efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Spinalworx Chiropractic and Medical Center
01.2019 - 03.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Improved office ambiance and visitor comfort by maintaining clean and organized reception area.
- Improved patient satisfaction with courteous and efficient handling of appointment scheduling.
- Reduced wait times for visitors by implementing more efficient check-in process.
- Supported billing and accounting processes, contributing to financial health of office.
Personal Assistant to the Owner
Empire Imaging
02.2015 - 01.2017
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Sourced and ordered office equipment and supplies.
- Safeguarded sensitive information through meticulous maintenance of confidential files and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Scheduled patients, verified insurance, billed auto insurance and made collection calls when needed.
Assistant Office Manager
Invictus Medical Center
03.2011 - 01.2014
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
Insurance Verification Specialist
Weston Outpatient Surgery Center
12.2002 - 03.2004
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Assisted with medical coding and billing tasks.
Referral and Authorization Coordinator
Bennet Family Practice
04.1998 - 12.2002
- Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Reviewed authorizations from payer to determine approved or denied items.
- Maintained consistent follow-up on status of prior authorization requests.
- Provided exceptional customer service to patients, addressing their concerns related to insurance coverage and authorizations promptly and empathetically.
- Conducted thorough reviews of medical records to identify and address potential issues affecting authorization approvals.
- Acted as a resource for clinical staff, providing guidance on insurance requirements and authorization protocols.
Education
Associate of Arts - Education
Broward College
Fort Lauderdale, FL05-2011
Medical Assistant - Medical Assistant
Florida Technical College
Miami, FL01-1998
Skills
- File organization
- Problem-solving skills
- Time management
- Data entry
- Scheduling appointments
- Patient charting
- Insurance verification
- Medical terminology
- Fluent in English and Spanish
- Multi-line phone proficiency
- Self motivation
- Effective communication
Certification
- Certified Medical Assistant (CMA)
Languages
Spanish
Full Professional
Timeline
Front Office Assistant
Spinalworx Chiropractic and Medical Center
01.2019 - 03.2020
Personal Assistant to the Owner
Empire Imaging
02.2015 - 01.2017
Assistant Office Manager
Invictus Medical Center
03.2011 - 01.2014
Insurance Verification Specialist
Weston Outpatient Surgery Center
12.2002 - 03.2004
Referral and Authorization Coordinator
Bennet Family Practice
04.1998 - 12.2002
Associate of Arts - Education
Broward College
Medical Assistant - Medical Assistant
Florida Technical College
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