Adriana Diaz
Midland,TX
Overview
7
7
years of professional experience
Work History
HR Assistant
Sand Revolution
06.2022 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Responded to employee inquiries regarding benefits and other HR topics.
- Participated in job fairs to recruit new talent.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
Senior Teller
American Momentum Bank
11.2021 - 05.2022
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Managed overdraft reports and performed audits.
- Coached and trained several new bank tellers.
- Performed general teller duties for drive-thru line.
Salesperson
RUFNEX
Midland, TX
04.2019 - 11.2021
- Developed and implemented strategies to meet sales quotas.
- Provided personalized service to build relationships with customers.
- Educated customers about products and services offered by the company.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Maintained accurate records of customer interactions and transactions.
- Generated new business opportunities through cold calling campaigns.
- Resolved customer complaints promptly and efficiently.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Negotiated deals and handled complaints or objections.
HR Clerk
K&B Electrical
01.2017 - 03.2019
- Reduced employee turnover rate by collaborating closely with management to address concerns and improve workplace culture.
- Facilitated open lines of communication between staff members and HR department, addressing inquiries promptly and professionally.
- Assisted in conducting background checks on potential hires in order to maintain a safe work environment.
- Supported the recruitment process, resulting in timely hiring of qualified candidates for various positions.
- Managed payroll processing and benefits to compensate employees for service rendered.
Education
Associate of Arts - General Studies
New Mexico Junior College
05.2014
Associate of Science - General Studies
New Mexico Junior College
05.2014
High School Diploma -
Denver City High School
05.2012
Skills
- Networking
- Product marketing
- Social Media Marketing
- Event Planning
- Customer Relationship Building
- Deal negotiation
- Sales strategy development
- Complaint Handling
- Cold-calling
- Account Management
- Profit Generation
Timeline
HR Assistant
Sand Revolution
06.2022 - Current
Senior Teller
American Momentum Bank
11.2021 - 05.2022
Salesperson
RUFNEX
04.2019 - 11.2021
HR Clerk
K&B Electrical
01.2017 - 03.2019
Associate of Arts - General Studies
New Mexico Junior College
Associate of Science - General Studies
New Mexico Junior College
High School Diploma -
Denver City High School