Adriana Diaz
Plainfield,IL
Summary
Patient Care Coordinator with 3 years of experience in providing compassionate and efficient patient care. Adept at utilizing strong organizational and interpersonal skills to ensure a seamless healthcare experience. Committed to fostering a supportive and thriving healthcare environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Prime Medical Imaging
05.2021 - 06.2024
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Worked closely with patients to deliver excellent and direct individualized patient care
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Educated patients by explaining preparation instructions for upcoming procedures and tests
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Customer Service Cashier
Menards
02.2020 - 05.2021
- Answered phone calls per day to offer information to customers and direct callers
- Solved complaints by customers and issued credits for returned merchandise
- Processed refunds and exchanges in alignment with store policies
- Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Maintained customer satisfaction with quick and professional handling of product returns.
Cashier
JCPenney
11.2017 - 09.2019
- Processed cash register transactions by inputting product costs and giving back change
- Solved complaints by customers and issued credits for returned merchandise
- Recognized for providing efficient service with high degree of accuracy
- Greeted all customers and provided prompt and friendly service
- Processed checks, debit, and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
Education
No Degree -
Joliet Junior College
Joliet, ILHigh School Diploma -
Plainfield South High School
Plainfield, IL05.2019
Skills
- Conflict resolution
- Appointment Scheduling
- Multitasking ability
- Complaint resolution
- Problem resolution
- Database Coordination
- Explaining Policy and Procedures
- Communicating to Patients
- Evaluating Quality of Care
- Medical Data Collection
Certification
- First Aid/CPR Certified
CPR Certified
Valid 4/2023-4/2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Prime Medical Imaging
05.2021 - 06.2024
Customer Service Cashier
Menards
02.2020 - 05.2021
Cashier
JCPenney
11.2017 - 09.2019
No Degree -
Joliet Junior College
High School Diploma -
Plainfield South High School
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